And they had a provision in the system to check 'government issued IDs' already in place where it could be "accidentally" enabled...why exactly??
They got some explaining to do .. NSAy what?
They have it in place not just if your account gets hacked, so they can unlock it only for someone that can prove the account is theirs, but also in cases of fake names & multiple accounts under different/fake names.
According to their TOS, you are only allowed 1 account and you are supposed to use your real name. But some people create multiple accounts for spamming, game cheating, puppet accounts for harassing people, etc.
I had a friend that had 2 accounts, one for real life family & friends and the other for gaming. She didn't want to annoy her friends & family with a ton of game posts and she didn't want strangers she was adding as gaming friends to get all up in her personal business, so she made the second account to keep everything separated....and then both got locked.
Since she could only provide photo ID for the account with friends & family, she ended up permanently losing her gaming account. I had to teach her how to set up filters & lists to separate everyone and retain her privacy, while using just 1 account for everything. And even though she has it all working properly with 1 account now, she still had to start all over with all her games, and adding new gaming friends, because she lost them all and her progress in the games along with the 2nd account.