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Author Topic: Origin offering 24-hour return policy on digital games published by EA  (Read 5430 times)

wraith808

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In the "I can't believe that EA is doing something consumer-centric department", Origin is "Introducing The Origin Great Game Guarantee"

Quote
We know that feeling: the one where you sit down, wait for a new game to finish downloading and installing, start it for the first time, and want it to rock. The intro sucks you in, you press a button to shoot, jump, or talk for the first time, and then it's suddenly three a.m. We know that feeling, and the one afterwards of knowing that not only does a game rock, but that it was worth every dollar you spent on it.

We hope every game you play on Origin will meet this high bar, and we're happy to say that starting today, we can guarantee that we'll make things right if you decide the game you just bought didn’t live up to your expectations.

The new Origin Great Game Guarantee works like this: You may return EA full game downloads (PC or Mac) purchased on Origin for a full refund--within 24 hours after you first launch the game, within seven days from when you purchased it, or within the first seven days after the game's release date if you pre-ordered it (whichever of these conditions happens first).

If something doesn't work out—you aren’t riveted by the storyline, or sucked in by the action, or even just if the game doesn't play well with your video card—we’ve got your back.

Requesting a refund is quick and easy. Just visit your order history and click the “request a refund” link next to your recent purchase, answer a few quick questions, and we’ll take it from there.

For more details, you can check out the full Origin Great Game Guarantee policy details posted on Origin.com. The Origin Great Game Guarantee is effective as of today in 20 countries. Like the improved Origin Store, we are rolling out the program worldwide over the next few weeks, and everyone will be covered by the Origin Great Game Guarantee by the end of September.

Official Announcement:
http://www.origin.co...great-game-guarantee

Small Print:
https://www.origin.c...game-guarantee-terms

Industry Reactions:
http://www.gamasutra...om/view/news/198697/
http://www.pcgamer.c...0/ea-origin-refunds/
http://arstechnica.c...ame-sales-on-origin/
http://www.theverge....unds-on-all-ea-games

Renegade

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Re: Origin offering 24-hour return policy on digital games published by EA
« Reply #1 on: September 12, 2013, 12:01:36 PM »
What is this "consumer-centric" that you speak of? ;)
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Deozaan

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Re: Origin offering 24-hour return policy on digital games published by EA
« Reply #2 on: September 12, 2013, 02:19:12 PM »
Sounds like a nice feature.  :Thmbsup:

But I'm still not installing Origin on my PC.


wraith808

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Re: Origin offering 24-hour return policy on digital games published by EA
« Reply #3 on: September 12, 2013, 02:47:44 PM »
^ They also have a 14 day return policy on software purchased in storefronts.


p3lb0x

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Re: Origin offering 24-hour return policy on digital games published by EA
« Reply #4 on: September 15, 2013, 01:14:31 AM »
24 hours after you launched it, eh? You could complete most modern games in one sitting and then request a refund.
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wraith808

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Re: Origin offering 24-hour return policy on digital games published by EA
« Reply #5 on: September 15, 2013, 01:01:56 PM »
24 hours after you launched it, eh? You could complete most modern games in one sitting and then request a refund.

They're apparently being handled by a person.  And with most modern games having achievements and such, I think that saying I want a refund and having 50% completion rate would get you denied...