Deathspawner writes:Despite all of its competition, Valve's Steam service remains the most popular digital PC game store around. While Steam does do a lot of things right, it can sometimes stumble in the worst of ways. Look no further than April's Skyrim mod debacle as a good example. Well, just as Valve fixed up that issue, it's gone ahead and fixed another: it's making refunds dead simple. While refunds have been possible in the past, it's required gamers to jump through hoops to get them. Now, Valve has set certain criteria for granting a refund, no questions asked: if you've bought the game within the past two weeks and played it for two hours or less, your refund is guaranteed.The changes are being welcomed by most, but not all: some developers of smaller games that take less time to play through are worried that this will lead to abuse, and the system may enable more risk-free review-bombing as well.
Yeah, I see this as a positive move for Steam. I've never known a company worse at customer service/support than Steam. Well, except for Google.
Quote from: Deozaan on June 04, 2015, 02:09:26 AMYeah, I see this as a positive move for Steam. I've never known a company worse at customer service/support than Steam. Well, except for Google.Ever tried finding a contact for Facebook...and getting them to answer? That is a feat still undefeated.
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