Yes, I had been following the Regretsy v. PayPal thing with acute interest after reading their blog of the 4th. Dec.
Looks like PayPal shot themselves in both feet whilst they had said feet in their mouth.
(I think the vulgar terminology for this is a "clusterf***" - if you will pardon my French.)
By all reports, the apology apparently came out initially as a non-apology, with the word "sorry" being belatedly added to it.
Unspeakable arrogance. I think that this and their whole approach - as recorded on the Regretsy blog - is probably indicative of how they may really
regard some of their customers. Their customer support rep. kinda leaves little room for doubt about that.
Hence, the apology statement by Anuj Nayar (as Director of Communications, PayPal) would appear to be a damage control FAIL. Even the title - "Regretsy Issue Resolution" is corporate doublespeak.
It had already seemed to me - a couple of years back - that PayPal had turned into JACP (Just Another Corporate Psychopath) - "evil" in Google parlance. When I opened up an account with PayPal in 2003 to buy a licence for GetRight (from Headlight Software), I was a happy customer and pleased that PayPal's inception effectively poked those other efficient corp. psychos - Big Banks - in the collective eye, and opened up their oligopoly of the payments system.
However, in the years since then, I generally refrained from using PayPal as far as possible, as it seemed that they had gone badly astray - though I have had to make an exception when donating to DC.
I have recommended to people that they consider joining oDesk, for example, but because of the oDesk system's reliance on PayPal, I always mention that as a caveat.Ironically, when you log on to PayPal it says:
PayPal. The world's most-loved way to pay and be paid.What to do?
One of the commenters on Regretsy put it rather succinctly:
As far as I’m concerned, I have no reason to do business with them again until they not only resolve this with April but make it sparkling clear that they have reviewed their customer service policy and implemented a better one. If that rep still HAS a job at PayPal it should not involve dealing with the public. Janitorial services might be allowable.
I'm now waiting for someone to do a Hitler-in-his-bunker
spoof on this. Those spoofs always make me smile.