Getting the run-around and no promised refund? Go straight to your credit card company or Paypal, whichever one you used to pay for it. Tell them the problem and let them handle it.
It was a loooong time ago, but I once had a similar circumstance and the company actually did respond and told me they wouldn't give me a refund because they felt the issue was my computer and not their software (blame bugs on the user?)
Well, I called the credit card company and told them, and described the behavior of my computer when the bug was activated...in graphic detail...described it as acting like it had malware. (it did act that way!)
I got a prompt refund, direct from the credit card company. Paypal will also issue similar refunds if you can not get the other party to deliver one himself.
NOTE: Never do this to acquire free software. Reserve this for the companies that won't play fair. Only use this to go over their heads and force them to do what they should have done.
get my money back.
I knew I could complain to my credit card company but I wouldn't have. I would've just added it to my bad-decisions list. Why not report it?Primary Reason:
I've been saving this option for when I make a really, really bad decision, dollar amount wise, because I don't want to be put on their s**t-list.
Most larger companies have 'em. It's somewhat similar to what (US) auto insurance companies do, when you're involved in a accident; that wasn't your fault, they jack your rates.
Second: It was only 29.97 USD. For someone, like myself, this isn't too much to pay for a bad decision.
And Third: I was actually wondering how many, non-abusive, refund-requests they would reply to.
Their sixth response contained the Magic Formula.