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Author Topic: Alienware Aurora R4-Cannot Open Command Center  (Read 689 times)

y0himba

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Alienware Aurora R4-Cannot Open Command Center
« on: May 04, 2017, 11:41 PM »
Hello.  I have an Alienware Aurora R4.  I have had no troubles with it, I love it actually. However, this morning when I started my computer the Alienware Command Center would not run. There is an error with d3d9.dll, same error for the thermal controller when I run it alone. This software is essential to control the fans, vents and lights. I am in serious need of help.

I have tried:

Repair install

Uninstall/Reinstall

Ran the .netFX repair tool from Microsoft

Tried to update DirectX

Tried compatibility mode with Windows 7 (I am running Windows 10)

Tried running all executables in the directory as admin

Ran DISM and system file checker

Ran DXDiag

No errors were found with any of the tools I ran. I am at the end of my knowledge.  What else can I do to troubleshoot?  I cannot seem to find the dmp files to examine them, but I do have the event logs.

 

    CommandCenter.exe
            3.6.5.0
            5457a5e9
            d3d9.dll
            10.0.15063.0
            631de416
            c0000005
            000000000000fd0c
            4eec
            01d2c54bb098598d
            C:\Program Files\Alienware\Command Center\CommandCenter.exe
            C:\WINDOWS\SYSTEM32\d3d9.dll
            a9a7cbb0-4f73-47c6-8669-5a87eeb7539d
            
            
System:

Alienware Aurora R4

32gb DDR3

MSI GTX 1080 TI

Windows 10 Pro 64bit with the creator's update.

Video drivers are current. I am not overclocked.

HELP!?

Deozaan

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Re: Alienware Aurora R4-Cannot Open Command Center
« Reply #1 on: May 05, 2017, 12:21 AM »
Not sure what else to suggest, but maybe a "known good" d3d9.dll will help?

This is from my own PC (64-bit Win 10 Pro 1703, like yours) found in C:\WINDOWS\SYSTEM32\d3d9.dll

[link removed]
« Last Edit: May 05, 2017, 12:46 PM by Deozaan »

y0himba

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Re: Alienware Aurora R4-Cannot Open Command Center
« Reply #2 on: May 05, 2017, 05:10 AM »
Same version and hash, but I tried it.  Didn't work.  Thank you though!

Curt

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y0himba

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Re: Alienware Aurora R4-Cannot Open Command Center
« Reply #4 on: May 05, 2017, 08:27 AM »
The DLL is there.  I checked.