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Alienware Aurora R4-Cannot Open Command Center
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y0himba:
Hello. I have an Alienware Aurora R4. I have had no troubles with it, I love it actually. However, this morning when I started my computer the Alienware Command Center would not run. There is an error with d3d9.dll, same error for the thermal controller when I run it alone. This software is essential to control the fans, vents and lights. I am in serious need of help.
I have tried:
Repair install
Uninstall/Reinstall
Ran the .netFX repair tool from Microsoft
Tried to update DirectX
Tried compatibility mode with Windows 7 (I am running Windows 10)
Tried running all executables in the directory as admin
Ran DISM and system file checker
Ran DXDiag
No errors were found with any of the tools I ran. I am at the end of my knowledge. What else can I do to troubleshoot? I cannot seem to find the dmp files to examine them, but I do have the event logs.
CommandCenter.exe
3.6.5.0
5457a5e9
d3d9.dll
10.0.15063.0
631de416
c0000005
000000000000fd0c
4eec
01d2c54bb098598d
C:\Program Files\Alienware\Command Center\CommandCenter.exe
C:\WINDOWS\SYSTEM32\d3d9.dll
a9a7cbb0-4f73-47c6-8669-5a87eeb7539d
System:
Alienware Aurora R4
32gb DDR3
MSI GTX 1080 TI
Windows 10 Pro 64bit with the creator's update.
Video drivers are current. I am not overclocked.
HELP!?
Deozaan:
Not sure what else to suggest, but maybe a "known good" d3d9.dll will help?
This is from my own PC (64-bit Win 10 Pro 1703, like yours) found in C:\WINDOWS\SYSTEM32\d3d9.dll
[link removed]
y0himba:
Same version and hash, but I tried it. Didn't work. Thank you though!
Curt:
this one sounds plausible to me: https://www.lifewire.com/how-to-fix-d3d9-dll-not-found-or-missing-errors-2623235
y0himba:
The DLL is there. I checked.
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