I originally installed the XDrive Desktop to be able to take advantage of drag & drop in Explorer for backing up files, and to take advantage of being able to schedule automated backups with it. (I love automation!)
I have since uninstalled it because of some problems I have had with it.
Logging in for one. It takes forever and I have to attempt it multiple times until I get an error and the next time will work. It gets to about 80% where it maps the drive, then goes backwards to 60% where it's authenticating and just hangs there for awhile...then goes back to the login screen. Eventually it works and mounts the drive, but I don't feel like playing with it for a few hours trying to get it to work. (I might be having a problem with 'nick collision' from being logged into too many AOL services with too many screen names at same time from same IP)
The other problem I had with it was that it frequently causes problems with Explorer once it is running and logged in. I have trouble opening other Explorer windows not related to the x: drive if I have something transferring.
I have also had problems with transferring folders with a lot of files. It fails and then I have to do it again...and again...and again.
The web interface seems to work much better, but I have also had a problem with that. It has on at least one occasion crashed my browser, causing me to have to reboot to be able to use my browser again.
I think once I get the stuff I want backed up to it uploaded, I will just continue to use the web interface and set an alert to remind me to back up stuff to it...and remember to back up my projects to it when I am doing it to my email storage accounts. (I mail them to myself as attachments from one Gmail account to another, and CC to my aol account and store it to AOL's servers from there, too...which gives me 3 copies of everything stored off my pc's and out of my house. With XDrive it will make 4 copies.)
I still would be willing to use the XDrive Desktop, at some point in time in the future, if they can get the bugs worked out. I am not sure if/when this will happen, and there seems to be no way to report problems with it. So I don't know how aware they are of all the issues.
I supposed they only know of the ones that paid accounts are having, as those people have the right to call them on the phone and complain and report all the problems they have with the software.