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Author Topic: PC crashes After Enter 'Scanner Options'  (Read 525 times)

james48

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PC crashes After Enter 'Scanner Options'
« on: February 11, 2020, 10:15 AM »
Dear employee,

I've also sent a email, apologies fot this.

When I enter in Screenshot Captor Options on 'Scanner Options' my computer will crashes?

There is a solution for it, please?

I send you some changed settings, maybe it has to do with it?

Kindly regards,
James48

Pulldown menu Screenshot Captor 11-feb-2020.PNGPC crashes After Enter 'Scanner Options'

Windows 10
Motherboard: GIGABYTE GA-X79-UD3 (AMD)
Processor: Intel ® Core ™ i7-4820K CPU
Memory: 2 x 16 GB DDR3-1600 Kit
Graphics Card: Club 3D Radeon R9 290x (4GB) (AMD)
Sound Card, Sound Blaster Z
« Last Edit: February 11, 2020, 12:00 PM by james48 »

mouser

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Re: PC crashes After Enter 'Scanner Options'
« Reply #1 on: February 11, 2020, 12:15 PM »
The program is probably trying to connect to your physical scanner and ask windows about it.. Do you have a scanner connected and turned on?

Maybe worth trying to reboot your computer and/or update any driver for your scanner.

I'm assuming you've never used the scanner functions of SC before, correct? It's not that they were working before and now crash?

james48

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Re: PC crashes After Enter 'Scanner Options'
« Reply #2 on: February 11, 2020, 01:34 PM »
I'm assuming you've never used the scanner functions of SC before, correct? It's not that they were working before and now crash?

Yes that's right Mouser, now for the first time I've set the Printer/Scanner to:  HP CLJM377 Scan Driver Twain

It looks now after I've switched off the printer, I still can switch to different Tool Tabs without crashing anymore :-)

Thank you very much for helping me.  :Thmbsup:

Regards,
James48
Windows 10
Motherboard: GIGABYTE GA-X79-UD3 (AMD)
Processor: Intel ® Core ™ i7-4820K CPU
Memory: 2 x 16 GB DDR3-1600 Kit
Graphics Card: Club 3D Radeon R9 290x (4GB) (AMD)
Sound Card, Sound Blaster Z

mouser

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Re: PC crashes After Enter 'Scanner Options'
« Reply #3 on: February 11, 2020, 05:02 PM »
It goes without saying that it should never crash the program going to the scanner tab, so I will look at the code and see what might be causing it..
It could be a bug in my code or it could be a scanner driver bug..

james48

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Re: PC crashes After Enter 'Scanner Options'
« Reply #4 on: February 13, 2020, 09:14 AM »
Thank you very much.  ;)
Windows 10
Motherboard: GIGABYTE GA-X79-UD3 (AMD)
Processor: Intel ® Core ™ i7-4820K CPU
Memory: 2 x 16 GB DDR3-1600 Kit
Graphics Card: Club 3D Radeon R9 290x (4GB) (AMD)
Sound Card, Sound Blaster Z