Home | Blog | Software | Reviews and Features | Forum | Help | Donate | About us
topbanner_forum
  *

avatar image

Welcome, Guest. Please login or register.
Did you miss your activation email?

Login with username, password and session length
  • December 05, 2016, 04:33:28 AM
  • Proudly celebrating 10 years online.
  • Donate now to become a lifetime supporting member of the site and get a non-expiring license key for all of our programs.
  • donate

Author Topic: Screenshot Captor - Why does everything go white?  (Read 1747 times)

Sellaman

  • Supporting Member
  • Joined in 2012
  • **
  • Posts: 7
    • View Profile
    • Artwork of Albert Sellaman on RedBubble
    • Donate to Member
Screenshot Captor - Why does everything go white?
« on: July 12, 2013, 01:33:24 PM »
Why does everything go white when I take a capture?

mouser

  • First Author
  • Administrator
  • Joined in 2005
  • *****
  • Posts: 36,406
    • View Profile
    • Mouser's Software Zone on DonationCoder.com
    • Read more about this member.
    • Donate to Member
Re: Why does everything go white?
« Reply #1 on: July 12, 2013, 01:38:32 PM »
I'm assuming you are talking about using Screenshot Captor.
The answer is that you have a security utility that is doing this without informing you of it, in order to "protect" you.

See this thread for how to fix:
http://www.donationc...ex.php?topic=16024.0

Sellaman

  • Supporting Member
  • Joined in 2012
  • **
  • Posts: 7
    • View Profile
    • Artwork of Albert Sellaman on RedBubble
    • Donate to Member
Re: Why does everything go white?
« Reply #2 on: July 12, 2013, 02:59:09 PM »
Thanks mouser.........everything seems to be fine now.....I restarted my PC and all is back to normal............I think what caused the problem is that I changed the settings with multiple windows open in windows 7 and it caused the white screen malfunction.

Sellaman

  • Supporting Member
  • Joined in 2012
  • **
  • Posts: 7
    • View Profile
    • Artwork of Albert Sellaman on RedBubble
    • Donate to Member
Re: Why does everything go white?
« Reply #3 on: July 12, 2013, 10:02:07 PM »
I thought everything was OK because after I restart my PC, ScreenCaptor used to works but now it's always showing a white screen when I try and do a capture.....and I checked out that link and could not follow it. I don't have Zone Alarm but I do have Webroot.
How can I fix the white screen. I didn't have white screen problems on my previous computer or on my other computer.....thanks

cmpm

  • Charter Member
  • Joined in 2006
  • ***
  • default avatar
  • Posts: 2,025
    • View Profile
    • Donate to Member
Re: Why does everything go white?
« Reply #4 on: July 13, 2013, 07:40:36 AM »
For Webroot, find "Identity Protection" and change "screenshotcapture.exe" from "protected" to "trusted".

or/and

Open SecureAnywhere>select Settings>select Advanced Settings>select Identity Sheld>make sure that the option "Allow trusted screen capture programs access to protected screen contents" is checked.

-from Webroot support

Sellaman

  • Supporting Member
  • Joined in 2012
  • **
  • Posts: 7
    • View Profile
    • Artwork of Albert Sellaman on RedBubble
    • Donate to Member
Re: Why does everything go white?
« Reply #5 on: July 19, 2013, 07:39:12 PM »
-from Webroot support
......well I didn't do any of that stuff but I have saved your valuable suggestions.
What I did to fix the problem of the white screen was to uninstall the latest version of ScreenCaptor and go back to the previous version. That fixed the problem 100%. Thanks !