Never underestimate the social engineering power of a hysterical, crying girl.
Awhile back, when my daughter was having a rather bad day, anxiety level quite high, she needed to pay her cell phone bill online. Navigating the company's website to view the balance due, without submitting payment, was a nightmare for her, in her already stressed out condition. Once she knew the balance, she tried to log into her bank's site to check if she had enough in her account to cover it. For whatever reason, she couldn't seem to remember her username/password combo and tried everything she could think of. Finally, she called the bank and almost in tears asked what she was supposed to do. They asked her a few simple to answer questions that anyone possessing a copy of one of her bank statements could have answered, then moved on to the tough one...her user name on her online account. When she got it wrong, repeatedly, and broke down in tears, telling the guy that all she wanted to do is pay her cell phone bill and go to sleep, the guy on the other end just told her what it was...and the password.
And I know from experience that a "wife" with a handful of info about any guy can gain access to just about anything related to him, if she explains to the person she is talking to that her "husband" can not handle these things for himself because he's a clueless idiot. In fact, it works even better as a team, if the call begins with a guy that seems like a complete idiot, rambling on about something that doesn't make any sense, and a woman rips the phone out of his hand and takes over. Medical info, financial info, information about debts owed, just about anything can be had, except the identity of the beneficiary of his insurance policy (that will cost you $20 for a copy of the policy and has to be done through the mail).