Home | Blog | Software | Reviews and Features | Forum | Help | Donate | About us
topbanner_forum
  *

avatar image

Welcome, Guest. Please login or register.
Did you miss your activation email?

Login with username, password and session length
  • December 03, 2016, 03:37:03 AM
  • Proudly celebrating 10 years online.
  • Donate now to become a lifetime supporting member of the site and get a non-expiring license key for all of our programs.
  • donate

Author Topic: My experience ordering BT...Oh what a headache  (Read 3057 times)

Stephen66515

  • Animated Giffer in Chief
  • Honorary Member
  • Joined in 2010
  • **
  • Posts: 3,129
    • View Profile
    • Donate to Member
My experience ordering BT...Oh what a headache
« on: November 27, 2012, 07:22:47 AM »
Well,

I ordered BT (British Telecoms) Infinity (Fibre) Broadband, Landline, and TV (BT Vision) on the 19th October 2012.  After numerous calls, I was informed my installation date was the 6th of November...OK...Not too long to wait, or so I thought...The 6th came and went...I called BT, only to find out no engineer was booked to come out and they would be coming on the 12th..."Goddammit" I thought...but fine!  the 12th came, and a Contractor (Not official BT Engineer) came out, messed around with my phone socket faceplate, then disappeared to the street cabinet to hook me up...at this point, I thought all was good...Until I realized it was the same, imcompitent idiot they had sent to a friends house, who didn't know what he was doing...Well...low and behold...he returned to my house, and said he couldn't figure out what to do inside the cabinet, so would have to fail the installation and get someone else sent out...which he DIDN'T...so I called BT as soon as he left, and asked them to send somebody else...I was promised somebody would be out before 6pm...6pm came, 6pm went...I called BT AGAIN and was told an engineer had been out (I had not left the house, and was positive nobody had been), however, that 'engineer' had said he completed the work...so after screaming and shouting, they had to "Escalate" my complaint and issue...I was then told they had to re-order everything so it went smooth (Bearing in mind, during all this time, I am completely locked in with BT)...they told me someone would be out on the 23rd...no1 came...then told me it would be the 27th...Well...here we are on the 27th...and guess what...I am on the phone with them right now...I have so far found out that they couldn't come out today due to some other 'issues' that have arose with my installation...Not got a full conclusion yet as I am still on the phone with them...but I can assure you...the 4 times I have had to take time off work, only to be sitting around waiting for nobody to turn up...I WILL be getting compensated for...Even if I have to personally visit a BT call center and take equipment from their office, in lieu of payment.

Ill update this with the outcome of this call, once I get off the phone with them (Managed to write all this while on hold from one department to another!)

Stephen66515

  • Animated Giffer in Chief
  • Honorary Member
  • Joined in 2010
  • **
  • Posts: 3,129
    • View Profile
    • Donate to Member
Re: My experience ordering BT...Oh what a headache
« Reply #1 on: November 27, 2012, 07:34:36 AM »
Slight update...got told its being installed on the 4th December, and when I said "Cancel my account" they hung up.

Getting REALLY fucking angry right now.  >:(

Stephen66515

  • Animated Giffer in Chief
  • Honorary Member
  • Joined in 2010
  • **
  • Posts: 3,129
    • View Profile
    • Donate to Member
Re: My experience ordering BT...Oh what a headache
« Reply #2 on: November 27, 2012, 07:40:25 AM »
Back on the phone with them (In a queue waiting for someone who doesn't speak English to answer) - Been waiting 9 minutes now... :wallbash:

Stephen66515

  • Animated Giffer in Chief
  • Honorary Member
  • Joined in 2010
  • **
  • Posts: 3,129
    • View Profile
    • Donate to Member
Re: My experience ordering BT...Oh what a headache
« Reply #3 on: November 27, 2012, 07:47:19 AM »
STILL waiting for someone to answer the fricking phone. (16m 15s {Skype Timer})

Stephen66515

  • Animated Giffer in Chief
  • Honorary Member
  • Joined in 2010
  • **
  • Posts: 3,129
    • View Profile
    • Donate to Member
Re: My experience ordering BT...Oh what a headache
« Reply #4 on: November 27, 2012, 07:51:12 AM »
20Minutes on hold...(Still waiting)

eleman

  • Spam Killer
  • Supporting Member
  • Joined in 2009
  • **
  • default avatar
  • Posts: 393
    • View Profile
    • Donate to Member
Re: My experience ordering BT...Oh what a headache
« Reply #5 on: November 27, 2012, 07:52:14 AM »
oh lord :)

Stephen66515

  • Animated Giffer in Chief
  • Honorary Member
  • Joined in 2010
  • **
  • Posts: 3,129
    • View Profile
    • Donate to Member
Re: My experience ordering BT...Oh what a headache
« Reply #6 on: November 27, 2012, 07:53:15 AM »
omfg someone answered!

Renegade

  • Charter Member
  • Joined in 2005
  • ***
  • Posts: 13,220
  • Tell me something you don't know...
    • View Profile
    • Renegade Minds
    • Donate to Member
Re: My experience ordering BT...Oh what a headache
« Reply #7 on: November 27, 2012, 07:55:14 AM »
You have my sympathy... I've never had it that bad. Bad, but not that bad. :(

Good luck!  :Thmbsup:
Slow Down Music - Where I commit thought crimes...

Freedom is the right to be wrong, not the right to do wrong. - John Diefenbaker

Stephen66515

  • Animated Giffer in Chief
  • Honorary Member
  • Joined in 2010
  • **
  • Posts: 3,129
    • View Profile
    • Donate to Member
Re: My experience ordering BT...Oh what a headache
« Reply #8 on: November 27, 2012, 08:18:37 AM »
Jesus...that took the absolute piss...Apparently they had to re-order EVERYTHING...and will be coming out on the 4th...told them if nobody turns up, I will be suing them for fucking me around and locking me into a service I don't have.

I will also be demanding all the wages I lost from waiting for engineers to turn up, who ain't even coming out. (Around £300) PLUS I will be demanding compensation for locking me in for 2 months without providing me a service.

tomos

  • Charter Member
  • Joined in 2006
  • ***
  • Posts: 10,315
    • View Profile
    • Donate to Member
Re: My experience ordering BT...Oh what a headache
« Reply #9 on: November 27, 2012, 09:11:05 AM »
:( You poor sod

Are you locked in already even though they've given you nothing???
Tom

awopbamboo

  • Honorary Member
  • Joined in 2009
  • **
  • Posts: 114
    • View Profile
    • Donate to Member
Re: My experience ordering BT...Oh what a headache
« Reply #10 on: November 27, 2012, 09:51:56 AM »
I had EXACTLY the same issues.

So, I emailed warren.buckley@bt.com (the Cheif Exec)

Within 2 days it was all sorted. I have a guy hpone from the Chief Execs office (James or John) he gave me is direct dial number, so I could call him anytime. And monitored my order until it was all sorted and complete.

Send an email explaining your situation and I promise it willbe sorted!
_____________________________________________
J.

awopbamboo

  • Honorary Member
  • Joined in 2009
  • **
  • Posts: 114
    • View Profile
    • Donate to Member
Re: My experience ordering BT...Oh what a headache
« Reply #11 on: November 27, 2012, 09:57:49 AM »
Ah, found the old email...

The guy that sorted out my issue in the end was call JAY.

----------------------

Thanks for taking the time to contact  Mr Buckley . I am really sorry to hear about the problems you have had with requesting BT Infinity. I’ll be doing all I can to get things right for you as quickly as possible. 

As I mentioned to you I will be contacting our high level BT Infinity team to look into the current order that has been processed and confirm that your line can support BT Infinity. As soon as I get confirmation I will contact you again.

If you need me for anything you can call on 01277 326147 or drop me an email. I’m usually in the office Monday to Friday, between 8am - 6pm. I’ll  contact you again tomorrow.

Kind regards Jay.

 

Jay Clements

Executive Level Complaints (Consumer)

Chairman & Chief Executive's Office

Tel: 01277 326147

E-mail: jay.clements@bt.com

Web: www.bt.com

We really do care www.btplc.com/Responsiblebusiness/index.htm

Need help? www.bt.com/help

Watch us www.youtube.com/btcare

_____________________________________________
J.

Stephen66515

  • Animated Giffer in Chief
  • Honorary Member
  • Joined in 2010
  • **
  • Posts: 3,129
    • View Profile
    • Donate to Member
Re: My experience ordering BT...Oh what a headache
« Reply #12 on: November 27, 2012, 02:16:30 PM »
Ah, found the old email...

The guy that sorted out my issue in the end was call JAY.

----------------------

Thanks for taking the time to contact  Mr Buckley . I am really sorry to hear about the problems you have had with requesting BT Infinity. I’ll be doing all I can to get things right for you as quickly as possible. 

As I mentioned to you I will be contacting our high level BT Infinity team to look into the current order that has been processed and confirm that your line can support BT Infinity. As soon as I get confirmation I will contact you again.

If you need me for anything you can call on 01277 326147 or drop me an email. I’m usually in the office Monday to Friday, between 8am - 6pm. I’ll  contact you again tomorrow.

Kind regards Jay.

 

Jay Clements

Executive Level Complaints (Consumer)

Chairman & Chief Executive's Office

Tel: 01277 326147

E-mail: jay.clements@bt.com

Web: www.bt.com

We really do care www.btplc.com/Responsiblebusiness/index.htm

Need help? www.bt.com/help

Watch us www.youtube.com/btcare



Awesome, I'll give that number a call tomorrow...I'm more annoyed at the fact I don't get paid for taking this time off while waiting for engineers that don't turn up.

Renegade

  • Charter Member
  • Joined in 2005
  • ***
  • Posts: 13,220
  • Tell me something you don't know...
    • View Profile
    • Renegade Minds
    • Donate to Member
Re: My experience ordering BT...Oh what a headache
« Reply #13 on: December 01, 2012, 01:50:03 AM »
Slow Down Music - Where I commit thought crimes...

Freedom is the right to be wrong, not the right to do wrong. - John Diefenbaker