Malwarbytes fails to start at Windows startup.
I had a bit of a panic attack today:
This is on a laptop under Win8.1-64 PRO.
I had been having a great deal of difficulty trying to install a large suite of software that just would not run nicely like it should. I tried uninstalling it and reinstalling it, but all to no avail.
Then I saw that MBAM would not start after a system restart. The Windows Event Log
Faulting application name: mbam.exe, version: 188.8.131.522, time stamp: 0x53518532
Faulting module name: MSVCR100.dll, version: 10.0.40219.325, time stamp: 0x4df2be1e
Exception code: 0x40000015
Fault offset: 0x0008d6fd
Faulting process ID: 0x11c0
Faulting application start time: 0x01cfcdfab61ab97f
Faulting application path: C:\Program Files (x86)\Malwarebytes Anti-Malware\mbam.exe
Faulting module path: C:\Program Files (x86)\Malwarebytes Anti-Malware\MSVCR100.dll
Report ID: f5b39ad6-39ed-11e4-bf4a-008cfa3f089f
Faulting package full name:
Faulting package-relative application ID:
So I tried manually starting MBAM, but that failed, and so, imagining the worst, I promptly thought it might be a virus, especially after trying to reinstall MBAM and getting this kind of error every step of the way:
Internal error: Expression error 'Runtime Error (at 79:177):
External exception E06D7363.'
So I ran MBAM's Chameleon
, and that alarmingly kept saying it was unable to start MBAM, throughout its 13-step process.
I calmed down a bit and did some DuckGo searching, finding nothing particularly useful at first. Then I searched MBAM discussion forums and eventually found a discussion where several people seemed to have had a similar problem: Mbam update on XP now wont start on 2 machines - Malwarebytes Anti-Malware Help - Malwarebytes Forum
The solution was this from MBAM Support:
27 December 2011, by Maurice Naggar.
Please folow this sequence for MBAM removal & re-install:
1) Go to Control Panel and Add-or-Remove programs.
uninstall Malwarebytes' Anti-Malware
Exit Control Panel
2) Logoff and restart your computer
Get, save, and then run the utility at the following link
3) Logoff and restart your computer again.
4) Now, reinstall Malwarebytes' Anti-Malware.
You may download a fresh copy for the reinstall from the following link:
If you have MBAM PRO (have a license) you will need to reenter your ID and Key afterwards to get the Protection module enabled.
Worked a treat. I do not understand what the causal problem was, but MBAM support evidently knew.