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Author Topic: A Web Host to Avoid - Always Look for REFERENCES!  (Read 1494 times)

Renegade

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A Web Host to Avoid - Always Look for REFERENCES!
« on: November 06, 2011, 09:37:50 AM »
A friend of mine has been CC'ing me on support tickets with a web host for double billing him... Santrex... Sweet Jesus... Nightmare... (Google them -- I won't link to them.)

I checked into them... Nightmare...

http://www.web-hosti...m/review/santrex.net

It doesn't matter where you check, they're rated horribly and every comment just about is that they're simply despicable.

Anyways... Whenever you get hosting... Check references and get a reputable company.

I'm sure others have horror stories. I know I have more.
Slow Down Music - Where I commit thought crimes...

Freedom is the right to be wrong, not the right to do wrong. - John Diefenbaker

wr975

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Re: A Web Host to Avoid - Always Look for REFERENCES!
« Reply #1 on: November 06, 2011, 10:21:00 AM »
Double billing was the least of my worries some years ago... ;-)

Years ago I was using GoDaddy. I got some shared hosting account with 100 gigs space (USD 75 a year). Of course I didn't know this space is for web hosting only, and not for backup purposes. So after one year or more I got an email telling me of my wrong-doing, I've to erase the files, else they'll be erased... bla bla bla... so there, my fault, no harm done. I erased my backup files and since I didn't need the 100 gigs account I downgraded to some smaller account, with 5 gigs....

And now the fun started. After the downgrade their system registered me with "hosting space overdrawn", because their "space used" calculation is following another cycle. So I got automatically billed hundreds of "Additional 100 MB" packages, which made about 7,000 USD. I found out about it, because I got an email telling me they tried to charge the money from my credit card, but it got rejected. I've been in a lot of luck, because it exceeded my limit only by a couple of hundred euros.

Anyway, no matter what I tried, the support insisted in paying the bill. After a while, I just gave up. They eventually suspended my account. I thought they'd send some lawyer after me, but perhaps someone figured out their mess.