Quote from: Ashraf, dotTech
The issue at hand is the fact that HostICan never explicitly told me why my account was suspended (aside from a vague e-mail), they never gave me a chance to rectify my mistake (I could have kept my other websites on HostICan and moved dotTech away from HostICan, back onto a dedicated server), and they lost five weeks worth of data in the process (luckily we didn't lose everything, since I had a five week old backup).
I have repeatedly tried to e-mail, chat, and call HostICan to try to get this issue resolved; but they are ignoring all forms of communication and to this day my account remains suspended even though I paid for four years worth of service and only got five weeks.
I have repeatedly tried to e-mail, chat, and call HostICan to try to get this issue resolved; but they are ignoring all forms of communication and to this day my account remains suspended even though I paid for four years worth of service and only got five weeks.
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I have already filed a complaint with the FTC (Federal Trade Commission) regarding HostICan's behavior. Although I don't expect much to come out of the complaint, it felt good filing it.
Next step on the anti-HostICan campaign: Spread the word. This is me spreading the word:
Unless stated otherwise, you may redistribute the content of this post in accordance with the guidelines set by the Creative Commons Attribution-Noncommercial license.
Next step on the anti-HostICan campaign: Spread the word. This is me spreading the word:
Avoid HostICan more than you would avoid the plague.
Unless stated otherwise, you may redistribute the content of this post in accordance with the guidelines set by the Creative Commons Attribution-Noncommercial license.
Logged
Don't think it is typical to delete content during suspension though. He should still have access to ftp and database but if they really did delete stuff so he could not even upgrade = not in hosticans interest, he probably have agreed to that as well when signing up. He will need a good lawyer to get anywhere.
That alone can be a problem perhaps. In more words but that is what they mean. They have covered them self many times but should not delete site. Not even in their interest, they just want him more powerful and more expensive server. He should claim valuable content was lost and has been suffering ever since because host went berserk and wiped him out with no option to rectify his mistake.