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Author Topic: libcurl download error  (Read 3405 times)
tonyTheCoder
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« on: December 10, 2010, 09:44:01 AM »

I just downloaded this for the first time to keep my programs up to date, and I ran into this problem
When I click Check Now, I get "get version failed" for both programs (DC Updater and ScreenShotCaptor).
The tmp files it is downloading show up as 0 kB files in the directory noted in the logs below. (I replaced my username with [hidden])

Here's the Network log:
Quote
Queued download of 'http://www.donationcoder....aptor/pad/versioninfo.xml' as 'C:\DOCUME~1\[hidden]\LOCALS~1\Temp\960.tmp'.
ERROR: libcurl download error of http://www.donationcoder....aptor/pad/versioninfo.xml: Failed connect to www.donationcoder.com:80; No error
ScreenshotCaptor: Completed download of C:\DOCUME~1\[hidden]\LOCALS~1\Temp\960.tmp (0k).
ScreenshotCaptor: get version failed
DcUpdater Program: needs check
ClipboardHelpAndSpell: needs check
Find and Run Robot: needs check
Flipbook Printer: needs check
LaunchBar Commander: needs check
Point Motivator: needs check
ProcessTamer: needs check
The Form Letter Machine: needs check
Unicode Image Maker: needs check
URL Snooper: needs check
ScreenshotCaptor: needs check
DcUpdater Program: retrieving version
Queued download of 'http://www.donationcoder....dater/pad/versioninfo.xml' as 'C:\DOCUME~1\[hidden]\LOCALS~1\Temp\973.tmp'.
ScreenshotCaptor: retrieving version
Queued download of 'http://www.donationcoder....aptor/pad/versioninfo.xml' as 'C:\DOCUME~1\[hidden]\LOCALS~1\Temp\974.tmp'.
ERROR: libcurl download error of http://www.donationcoder....dater/pad/versioninfo.xml: Failed connect to www.donationcoder.com:80; No error
DcUpdater Program: Completed download of C:\DOCUME~1\[hidden]\LOCALS~1\Temp\973.tmp (0k).
DcUpdater Program: get version failed
ERROR: libcurl download error of http://www.donationcoder....aptor/pad/versioninfo.xml: Failed connect to www.donationcoder.com:80; No error
ScreenshotCaptor: Completed download of C:\DOCUME~1\[hidden]\LOCALS~1\Temp\974.tmp (0k).
ScreenshotCaptor: get version failed
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mouser
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« Reply #1 on: December 10, 2010, 09:47:25 AM »

Hi Tony.

It looks like it's having trouble connecting to the website via the internet.
Possible reasons:
  • Your internet connection is down for everything (but the fact that you can visit this web page makes that unlikely).
  • You have a firewall blocking DcUpdater from connecting to the website (fix: unblock the program in your firewall).
  • You are behind a proxy of some sort, which is configured for your web browser but not DcUpdater (fix: set proxy settings in DcUpdater options).

Do any of those seem plausible?
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tonyTheCoder
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« Reply #2 on: December 10, 2010, 09:54:36 PM »

I forgot to add, as you recommended.
I could access other websites (network was OK) plus the log showed it could get to donationcoder.com:80
I turned off the firewall completely.
I entered my proxy name and password. Maybe I didn't have the right proxy location.
Is there any other way to know if that is the reason, or if there is something else.
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mouser
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« Reply #3 on: December 10, 2010, 10:17:13 PM »

Ok so you do use a proxy for normal web browsing?
The proxy feature of DcUpdater *should* work, but honestly im not sure how to test it or if anyone else using a proxy has had any trouble.
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Ath
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« Reply #4 on: January 09, 2011, 07:28:10 AM »

I've a proxy here, and after setting the DCUpdater parameters correctly, it works just fine thumbs up
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timns
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« Reply #5 on: January 09, 2011, 12:47:23 PM »

Quote
ERROR: libcurl download error of http://www.donationcoder....aptor/pad/versioninfo.xml: Failed connect to www.donationcoder.com:80; No error

Where did the semi-colon come from in the address at the end of the line?

www.donationcoder.com:80; <------- or is that just bbcode's fault?
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