I was using UR-Pro for a few years but I was getting really aggravated about a couple things. For one, capturing web pages - it works great, and then it doesn’t. And when it doesn’t it really doesn’t, in a big way! And requests for help, while not going unanswered, don’t get me anywhere. Also, MS Office docs will open internally just fine... and then they stop and insist on opening externally in the relevant Office programs. Then I must go through re-doing the registry changes recommended by Kinook and revamping all my UR settings - usually ending up where I started - and the last time it happened it never did get back to opening documents internally. Kyle just doesn’t seem as committed to customer support as he once was.
Oh, yes - and then there was the upgrade to version 5, which turned out to be not a major upgrade after all. No new features, no bug fixes. Just wants folks to pay to continue using UR as it is.
I've not been able to get UR to work with MS Office docs running internally on my current computer (W7 64 bit; UR4). I agree about the aggravation that the previously excellent support appears to have gone. Doesn't bother me directly, as I never get in touch with support on any software - either I can see how to make it work, or I don't use that function - but indirectly it does because I make substantial use of any tips etc available on the forums.
I've not had a problem with clipping - but for the times I did, I would just use another way of getting it. My life's too short to try to track down something that seems to vary so much from page to page and over time as web technologies change. For me the big issue was always that it didn't clip pages from Opera, but the ability to store all entries on the clipboard wasn't too bad an alternative (as it is with TreeDBNotes).
I don't have a problem with the upgrade price for UR5. He specifically said the was discontinuing development a few years ago, changed his mind, to an extent, and has since just provided a path for people who upgrade their OS. I applaud that; takes away the feeling that it is an urgent matter to find an alternative. I don't expect to upgrade myself, as I never expect to install W8 on anything (I didn't get ME or Vista either) and I made sure I had enough full retail versions of W7 when it came out so that I could put it on any new hardware and not get stuck with its replacement. I suspect the much reduced development and support is because UR no longer really pays enough to warrant more (even with his upgrade pricing); presumably also the reason for so many of the similar programs also hibernating.
The other general comment I'd make about it is that it is getting to be quite an old fashioned interface, and was already very techie; I'm not a coder but I would think it would take quite a lot of work to rewrite that for such a complex program with so many functions. And the previous binding with MS progs, looks increasingly hard to maintain (and with less reward) as they keep changing their progs and their usage is less prevalent except in the office (& education).