“OK, great, let’s give everybody a case,” he said.
It seems that the wounded paranoia is being inferred more from the writer... that quote is a lot different than the previous one in tone and such, at least from the writing. And he didn't sound condescending when he was on the press conference at all IMO- the idea to include the other manufacturers in his 'study' was just ill-advised.
Other than that, they've done everything they could at this point IMO.
1. Offered refunds
2. Offered a case if you don't want refunds
3. Said they'd revisit in September
I just don't see what else people could want, personally. They want mea culpas with their fix- for Apple (by way of Steve Jobs) to be humbled. You're entitled to a fix- not a mea culpa based on what you think
happened (i.e. that they knew about it before it was released).