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Author Topic: Circle Dock runs perfectly fine, but shutting down/closing dock results in crash  (Read 3056 times)
MGArcher007
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« on: June 20, 2010, 06:06:12 PM »

Hey all. Hope someone else has had this problem and maybe found a legit solution for it. Maybe it's in the settings of Circle Dock.
I am using the latest 64-bit release of Circle Dock, running Windows Vista Home Premium 64-bit as my OS.

Circle Dock works perfectly fine, until I either shut down the computer or I right click the icon in the taskbar and close it there.
The dock proceeds to freeze up. I've let it sit there for as much as 30 minutes just to see if it'd unfreeze, to no avail.

Hope someone has some good options for me to try out.
Also, just after the crash, I went and checked the Event Viewer, looked at all the details of the crash.
Doesn't seem like anything outside is causing this crash, it's all within Circle Dock.

I'd be willing to try just about anything, I really like this program.
Thanks in advance.
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sgtevmckay
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« Reply #1 on: June 21, 2010, 11:25:41 AM »

Greetings MGArcher007
Welcome to the Circle Dock Forums here at donationcoder.com  Kiss

My apologies that you ended here because of issues with Circle Dock.
Admittedly I have not had this issue, nor can I reproduce it, so I can not develop a log file to check stuff Sad
Of course I am also in Windows 7 64bit.

I unfortunately may have to let Markham in on this one, as I am at a loss as to how to proceed.

I am going to suggest a simple test to see if there is something screwy.
Start Circle Dock with Administrative Privileges and then shut down to see if you have the same issue.

apparently there is an issue in Circle Dock's shut down sequence.
Circle Dock writes to the XML files during shutdown, my guess is that something is getting hung up here, but I could not say why, just a guess.  tellme

Do you have a standard install?
Or have you installed to a different location or portable media?

Additionally; What Antivirus are you running, if any?

Let us know and I will help to figure this out as I can  Thmbsup

Regards
The Sarge
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MGArcher007
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« Reply #2 on: June 21, 2010, 12:13:06 PM »

Thank you for the greeting. Wink

Also, another problem I am having is, I can't get it to start WITH Windows. If I check the box and save the changes, I go back to see if the box is still checked, and it isn't.

I've tried running it as administrator and then closing it, still crashes.

I am just gonna use the 32 bit installation of Circle Dock until I get some more info on what might be causing it, maybe it's a stray setting, or just the 64-bit version itself. I dunno.

And I am using Symantec Endpoint Protection 11.

Thank you for the response. I'll keep my eye out as well, if I find anything out I will post back. smiley
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MGArcher007
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« Reply #3 on: June 21, 2010, 01:46:24 PM »

Alright, I have an update to post.

I uninstalled the x64 version and installed the x86 version of Circle Dock. It is still acting identically to that of the x86 version.

I don't think it's an outside program that is causing this crash, otherwise it would have showed up as a fault in Event Viewer.
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sgtevmckay
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« Reply #4 on: June 21, 2010, 01:55:55 PM »

Ack......  ohmy

That is not good  Sad
I would be upfront in saying that CD does not like playing with your system, as so far you are the only one to come forward with this issue.  Sad

After a crash; Do you lose any of your icons or settings?

Aslo; lets see if any one else comes forward with this or a similar problem.

Markham is supposed to be on vacation. So we may have to wait until he is home, recovered from his trauma of vacationing, and back to Circle Dock stuff.  Wink
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Markham
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« Reply #5 on: June 21, 2010, 05:40:16 PM »

I think it's reasonable to assume that Circle Dock is not the guilty party, otherwise this board would be full of complaining messages.

Is your's a notebook PC? The reason I ask is that one of my testers has a HP laptop with Vista-64 and encountered exactly the same problem as you described. Based on previous experience I always check to see if there are any updates for device drivers - video drivers are the usual suspects. We updated his and that fixed the problem. Whether it will fix yours, I don't know.

The other thing you can try is defragment your hard drive and change the default swap file from "System Managed" to a fixed size based on 2.5 times the amount of physical RAM. So if yours is a 2 GiB PC, your swap file should be 5 GiB. That should ensure that the swap file is contiguous on disk.

If yours is an older PC with a Pentium IV or Xeon CPU, try disabling "Multi-Threading" in the BIOS settings.

Ok if I return to my deckchair in the sun now, Sarge? cheesy



Mark
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sgtevmckay
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« Reply #6 on: June 22, 2010, 11:13:00 AM »

Ok if I return to my deckchair in the sun now, Sarge? cheesy



Mark

Supposed to be there in the first place  huh
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