It has been a little over a week, and I'm canceling my SugarSync account and opting for the full version of DropBox. SugarSync has a lot of cool features, as I said. But DropBox just works.
I've been trying to find out where I want folders, what folders I want to sync, and what kind of structure I want to have. So that involves renaming folders, moving folders, etc. As I said in my earlier post, I had a few hiccups with that. But I just had my first major scare which would have been pretty catastrophic if I didn't have DropBox watching the same folder. I was moving one of my document folders, and when I copied and pasted the folder, I guess because the folder already existed, SugarSync lost track of the folder and said it wasn't being synced. There was just a blank folder where it was and my only option was to remove it. I found out that it wasn't just the folder that was blank- SugarSync had actually deleted the files in the folder! I checked on my desktop right after that, and lo and behold, they were gone from there too. And though I've been pretty careful, there were two files there I didn't have backed up anywhere else! I checked dropbox, and it had synced everything also. But then I checked the deleted items, and was able to restore them.
I've *never* had a problem with DropBox like this, and I do a lot of moving and re-organizing things with it all the time. I did find out after the fact that the documents were in the trash on the website, so I could have restored them that way, but the point is I shouldn't have *had* to restore them.
I can't recommend SugarSync after this, even with the cool features. Get the core features right first, then start branching out, which is what I guess DropBox has done.
UPDATE: I'll never even try SugarSync again- the injury just caused was too egregrious for them to *ever* restore my confidence. I was removing SugarSync from my machines- I guess I should have known to back up everything that I ever synced with them. During the uninstall, it stated that "no files would be removed". [Expletive Deleted]
! They removed *everything* from my machine. Again, DropBox saved me. I saw a few very irate people while doing my research, and just assumed that they were nutcases, because of the vehemence of their denouncement of the software. I know understand them intimately.
UPDATE: The error message that when compared to the deleted files made me so irate:Mini Review of SugarSync and DropBox