Home | Blog | Software | Reviews and Features | Forum | Help | Donate | About us
topbanner_forum
  *

avatar image

Welcome, Guest. Please login or register.
Did you miss your activation email?

Login with username, password and session length
  • December 09, 2016, 07:10:04 PM
  • Proudly celebrating 10 years online.
  • Donate now to become a lifetime supporting member of the site and get a non-expiring license key for all of our programs.
  • donate

Author Topic: Snow Leopard - Slow Network Printing  (Read 3779 times)

Stoic Joker

  • Honorary Member
  • Joined in 2008
  • **
  • Posts: 6,296
    • View Profile
    • www.StoicJoker.com
    • Donate to Member
Snow Leopard - Slow Network Printing
« on: January 17, 2010, 12:10:34 PM »
Greetings
    Okay Joker's asking a Mac Question, and yes you're all allowed to laugh at me for it... ;)

Here's the deal:
    Customer bought a refurbished HP Color LaserJet 3800n from the company I work for. It has been throughly checked out & performs flawlessly on a Windows network... However. The customer has an Apple AirPort WiFi network with two OSX 10.6.2 (Snow Leopard) laptops. Being a "network" install, I got roped into doing the setup. Fortunately, I've been futzing with Linux quite a bit here lately so I wasn't completely lost on the install (I used the HP JetDirect/socket option, which both Apple & HP support pages state is the correct option).

    The printer works, sending a Word document, in a reasonably normal period of time. But. Trying to send a picture (1.4MB .jpg) from Adobe PhotoShop (or the Mac picture viewer) takes roughly half an hour (this is not an exaggeration). My Win7 machine at the office will print the same image to the same printer in 15 seconds.

    I'm guessing at this point this is an Apple issue - Googling brings up several (hundred) hits that also imply that this is the case. However there is absolutely no consensus on what the cause/solution might be. ...And I'm not real comfortable just having-a-go at the machine for fear of screwing it up.

    So, does anyone have any (preferably first hand but I'll take what I can get...) insight into what may be going on? I'm reasonably sure that it is not a network performance issue, and (at this point) that the problem lies with the Mac. What I don't know is what (if anything) can be done about it.


Side Note: When the customer connected the printer to their Mac via USB it printed fine (which I'm guessing gets Adobe off the hook). It is only the network printing performance that is suffering (horribly...). However being that this is a laptop, a USB connection is not an acceptable permanent solution.

Darwin

  • Charter Member
  • Joined in 2005
  • ***
  • Posts: 6,984
    • View Profile
    • Read more about this member.
    • Donate to Member
Re: Snow Leopard - Slow Network Printing
« Reply #1 on: January 17, 2010, 12:24:10 PM »
Okay Joker's asking a Mac Question, and yes you're all allowed to laugh at me for it... ;)



Sorry, couldn't resist...  :-[
"Some people have a way with words, other people,... oh... have not way" - Steve Martin

Stoic Joker

  • Honorary Member
  • Joined in 2008
  • **
  • Posts: 6,296
    • View Profile
    • www.StoicJoker.com
    • Donate to Member
Re: Snow Leopard - Slow Network Printing
« Reply #2 on: January 17, 2010, 12:31:06 PM »
Fair enough... (I did ask for it) :)

Carol Haynes

  • Waffles for England (patent pending)
  • Global Moderator
  • Joined in 2005
  • *****
  • Posts: 7,986
    • View Profile
    • Dales Computer Services
    • Donate to Member
Re: Snow Leopard - Slow Network Printing
« Reply #3 on: January 18, 2010, 07:09:34 AM »
I have read of quite a few situations where Apple WiFi network speeds have been really bad (and not just for printers) so it could be the WiFi connection itself. What happens if you use an ethernet cable to connect to the router where the printer is connected?

Failing that it could be the HP driver - I have a love/hate relationship with HP software (mostly I love to hate it) which is flaky and annoying at the best of times!

Try downloading and installing a different version (try the latest build if you haven't already, if you already have the latest build try reverting to an earlier build).

Stoic Joker

  • Honorary Member
  • Joined in 2008
  • **
  • Posts: 6,296
    • View Profile
    • www.StoicJoker.com
    • Donate to Member
Re: Snow Leopard - Slow Network Printing
« Reply #4 on: January 18, 2010, 08:01:41 AM »
I have read of quite a few situations where Apple WiFi network speeds have been really bad (and not just for printers) so it could be the WiFi connection itself. What happens if you use an ethernet cable to connect to the router where the printer is connected?
Ethernet cable wasn't an option. But the network speed appeared to be ok (best I could tell on a Mac). The user ran an internet speed check (across the WiFi) and came up with a solid 16/5Mb rate... Sure it ain't LAN speeds, but it's certainly fast enough to get a print job transfered in less than a half hour.

Quote
Failing that it could be the HP driver - I have a love/hate relationship with HP software (mostly I love to hate it) which is flaky and annoying at the best of times!
Me too! :)

Quote
Try downloading and installing a different version (try the latest build if you haven't already, if you already have the latest build try reverting to an earlier build).
Chalk another one up for Mac-tastic nightmares ... there is no other option. HP says to use the Universal Print Driver that comes with 10.6.2. (and gives no other option)

Apple (kind of) admits there is an issue with Snow Leopard's network printing ... but says nothing clear on what if any fix there is.

Carol Haynes

  • Waffles for England (patent pending)
  • Global Moderator
  • Joined in 2005
  • *****
  • Posts: 7,986
    • View Profile
    • Dales Computer Services
    • Donate to Member
Re: Snow Leopard - Slow Network Printing
« Reply #5 on: January 18, 2010, 08:19:09 AM »
You have my sympathy - printing is pretty much my main reason for avoiding Linux and Macs.