Backup4All is nice stuff, I have a license, probably on a Bits Du Jour special, and the release lasts a long time. A support and discussion forum would be a major help, in the style of Syncback and Genie. Yes, it is a pain for the provider (especially if it is a smaller company) yet it allows such a different level of experience for the user. I find myself using forums like Online Armor or Anvir or this or that as a primary learning tool.
Neobytes (Titan and the Roumanian Rebranders) has a lot less visibility than Backup4All. How do you tell who is developing, is there any real, substantive support ?
Those who use Titan, or a rebranded Titan, or other Neobytes products, do you get good solid, techie responses to an email support request ? If you point out a bug, do they try to put out a new release with a fix. Do you find any discussions about features and future directions and new releases and stuff like that ?