Malwarbytes fails to start at Windows startup.
I had a bit of a panic attack today:
This is on a laptop under Win8.1-64 PRO.
I had been having a great deal of difficulty trying to install a large suite of software that just would not run nicely like it should. I tried uninstalling it and reinstalling it, but all to no avail.
Then I saw that MBAM would not start after a system restart. The Windows Event Log
Faulting application name: mbam.exe, version: 184.108.40.2062, time stamp: 0x53518532
Faulting module name: MSVCR100.dll, version: 10.0.40219.325, time stamp: 0x4df2be1e
Exception code: 0x40000015
Fault offset: 0x0008d6fd
Faulting process ID: 0x11c0
Faulting application start time: 0x01cfcdfab61ab97f
Faulting application path: C:\Program Files (x86)\Malwarebytes Anti-Malware\mbam.exe
Faulting module path: C:\Program Files (x86)\Malwarebytes Anti-Malware\MSVCR100.dll
Report ID: f5b39ad6-39ed-11e4-bf4a-008cfa3f089f
Faulting package full name:
Faulting package-relative application ID:
So I tried manually starting MBAM, but that failed, and so, imagining the worst, I promptly thought it might be a virus, especially after trying to reinstall MBAM and getting this kind of error every step of the way:
Internal error: Expression error 'Runtime Error (at 79:177):
External exception E06D7363.'
So I ran MBAM's Chameleon
, and that alarmingly kept saying it was unable to start MBAM, throughout its 13-step process.
I calmed down a bit and did some DuckGo searching, finding nothing particularly useful at first. Then I searched MBAM discussion forums and eventually found a discussion where several people seemed to have had a similar problem: Mbam update on XP now wont start on 2 machines - Malwarebytes Anti-Malware Help - Malwarebytes Forum
The solution was this from MBAM Support:
27 December 2011, by Maurice Naggar.
Please folow this sequence for MBAM removal & re-install:1) Go to Control Panel and Add-or-Remove programs.
uninstall Malwarebytes' Anti-Malware
Exit Control Panel2) Logoff and restart your computer
Get, save, and then run the utility at the following link http://www.malwareby.../mbam-clean.exe3) Logoff and restart your computer again.4) Now, reinstall Malwarebytes' Anti-Malware.
You may download a fresh copy for the reinstall from the following link: http://malwarebytes....am-download.phpIf you have MBAM PRO (have a license) you will need to reenter your ID and Key afterwards to get the Protection module enabled.
Worked a treat. I do not understand what the causal problem was, but MBAM support evidently knew.