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Author Topic: Logitech Customer service, thumbs up! tiny review.  (Read 1965 times)

kartal

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Logitech Customer service, thumbs up! tiny review.
« on: August 20, 2008, 01:23:12 AM »
Hi

I bought Laser MX keyboard and mouse from Logitech one year ago(I think it was around 150$). However the mouse lost middle mouse functionality recently, it was pretty much broken. I could not use middle click anymore. So I called the customer service. it was really no hassle talk, the guy was very nice on the phone. We did couple simple tests, checked system settings. And in the end he decided to send a totally new unit, both keyboard and mice( I had 3 year warranty on it). I just needed to fax my proof of purchase to Logitech. Then I got my new unit in 5-6 days. That was very good customer service! 

I have used Logitech high grade gadgets for long time. This was the first time a mouse lost the wheel-middle click function. But at least I got a new working unit again.


« Last Edit: August 20, 2008, 01:27:44 AM by kartal »

Lashiec

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Re: Logitech Customer service, thumbs up! tiny review.
« Reply #1 on: August 21, 2008, 02:16:53 PM »
Yeah, the Logitech guys are pretty nice. I had a similar a problem a couple of months ago with the right left button of my LX710 mouse, so I sent them a quick mail, and they told me they would fix or replace it right away. A few days later, the problem was fixed, and the mouse is ready for some more pixel hunting :)

lanux128

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Re: Logitech Customer service, thumbs up! tiny review.
« Reply #2 on: August 22, 2008, 02:03:36 AM »
i'm glad that recently i bought an MX518. :up: