I just had (and am still having) and experience with NewEgg, and though I've used them quite often in the past, this left a bad taste in my mouth.
I plan to get a GPS for my wife for Mother's Day. I saw a decent deal on NewEgg, and placed an order last Friday for the device. They processed it, and my PayPal account was debited the amount Saturday. Saturday evening, I get an e-mail saying that the item was backordered, and that my Paypal account should show the balance in 1-2 business days. It seemed like a long time considering that they took it out on Saturday and found out the same day, but I could go with it- I found the item in Amazon, so as long as the money was there by Wednesday, I could get it by Friday.
Yesterday, it didn't even show the refund as initiated, so I wondered what was going on. I called them, and they said that it had been initiated, but I wouldn't see it until today. I thought that strange, but let it go. I called paypal today to see if it had indeed been initiated, and they said no, that no action had been taken on it by NewEgg. So I called them again, and they said that it would be 3-5 business days, and that I should see the refund initiated by Thursday. So I asked if anything at all had been done on it, since Paypal said it should show up on their end... and he said no, that nothing would be done until Thursday.
I was in a quick chat session, and the representative said that she'd sent a communication to get them to accelerate the process but what I don't understand is:
1) why charge before they ship?
2) why does it take so long to return money that you've done nothing with?
3) why does the e-mail say one thing (1-2 business days) and their representatives say something else?
I'm just really put out by this... anyone want to take a stab at why? I might be a bit irrational about the whole thing since my money is involved, and wanted to know if anyone else thought it was a bit unreasonable.