Well, this could not be called directly cheating, but anyway, I wouldn't call such a behavior decent. A big disappointment from Panasonic.
Ahem... Panasonic Sucks
This is all pretty standard now. The major manufacturers no longer make money on selling decent products to people and gaining repeat business.
They all now make money by being so large and dominating the distribution channels so well that no other players can reasonably get into distribution. Coupled with their economies of scale, even if someone could get in, they couldn't offer anything reasonably equivalent without setting a massive price tag.
As such, there is no motivation to improve products. However, they can still make more money by skimping on things and overselling underpowered/underfeatured products to consumers that by now are used to taking it in the @$$ pretty darn hard.
Other ways to skimp on products include having documentation of 10 pages to explain a that complex product is a product, but not tell you much more.
Banks, insurance companies, financial companies, securities companies, hardware manufacturers, software houses, etc. etc. etc. They all deliver short of what one would think is reasonable.
Insurance companies make money by sneaking in clauses that allow them to never pay out any money. They then hire people to investigate claims and make sure that the people don't get paid.
Why should the hardware manufacturers be any different?
Technical support is manned by talking monkeys that have a set list of 3 answers to 3 questions:
Q 1: My computer isn't working.
A 1: Plug it in.
Q 2: My MP3 player isn't working.
A 2: Charge the battery.
Q 3: My audio card drivers cause a kernel panic.
A 3: Reinstall the OS.
Support no longer answers questions. They just give some crap answers that mean nothing. Why? Because hiring intelligent people that can solve problems costs money. It's easier to hire a talking monkey for cheap.
Nothing lasts anymore as it's all made with the cheapest plastics that can be bought. High-density, durable materials cost money. Besides, when it breaks, consumers need to buy another. Self-sabotage.
You're not being unreasonable in the least. You're merely implicitly pointing out the current environment that companies are working in, and the ways in which they are cheating and deceiving consumers.