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« on: February 13, 2010, 05:42 PM »
I think everyone owes Michael an apology- I think Michael does a great job!
He's PhraseExpress's loyal terrier; he's apparently intelligent- BUT also has blinders on to the world. His point of view is the ONLY one; there is no other manner of discussion...
But I guess I'd be omnipotent too, if I was the only one doing support, and all I had was my 'canned responses' to deal with all these 'people'.
God forbid if someone asks a question that's not in his 'response list'.
I found this thread by mistake; I was doing some general searches, thinking that I might find a different side of PhraseExpress support, but NO, here he is again... with his normal shtick. Showing the crowd how cute and lovable he can be... with all his little smile icons and curt comments, he must be a HOOT at parties. It's just so hard to show everyone humor via an email- how lovable he is...
It's so nice to see a person, in a support position, being so open-minded and understanding on so many levels to customers, AND potential customers.
I've to admit that, I'm NEW to this forum; but if I was just a John Doe off the street, and just reading this response from Michael, I’d think he was arrogant and attacking. There's a difference between defending your point and being attacking on topics. It seems like every inquiry or comment made about PhraseExpress is approached with this National Socialist/Conformist point of view. And that really doesn't work for a lot of people. What? You can't see how forum and forum are completely different words?
And when Michael says there's blind animosity, it's probably because those people [probably customers] asked a question [covered in the user manual], posted a remark [slightly off topic] and then was subsequent corrected with the gentleness of an atom bomb; AND somehow they were angered by this... Why would he want to waste his time on you, when the answer is in the manual? Everyone loves to hear READ THE 'FOCUSED' MANUAL!
Please forgive me; I'm not real good at 'satire'.
Have a nice day!
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