Author Topic: CHS Note field display disappears [Bug?] (Read 17,263 times)

IainB · « **on:** January 18, 2013, 02:30 AM »

[attach]

mouser · « **Reply #1 on:** January 18, 2013, 02:43 AM »

Can you elaborate a little bit about what you mean by it dissapears? you mean that row that says "NOTE" is going completely, and you just have the text "By their fruits ye shall know them?"

the next time that happens can you try dragging the "Memo" bar above it to break out that part of the dialog and see if that has any effect?

i'll also look into it here.

IainB · « **Reply #2 on:** January 18, 2013, 09:37 AM »

Quote from: mouser on January 18, 2013, 02:43 AM

1. ... you mean that row that says "NOTE" is going completely, and you just have the text "By their fruits ye shall know them?"
2. the next time that happens can you try dragging the "Memo" bar above it to break out that part of the dialog and see if that has any effect?

1. Yes. The row disappears completely, like it has closed up. Everything else is there as displayed.

2. I shall try that and report back.

This has been happening for a long time (maybe over a year). It is a relatively minor issue - not a showstopper. It is episodic, but seems to have been occurring more frequently lately, which prompted me to mention it. I shall do a screen capture next time as well.
Sorry I couldn't be more informative.

mouser · « **Reply #3 on:** January 18, 2013, 11:57 PM »

Screenshot would be helpful, thanks.

IainB · « **Reply #4 on:** January 23, 2013, 02:42 PM »

OK, here is a screenshot, taken by Screenshot Captor. The Note field is not displayed.

[attach]

mouser · « **Reply #5 on:** January 23, 2013, 02:53 PM »

How strange.. I'm trying everything I can think of to get it to happen on my pc without luck.. Please do keep your eye open and see if you can't figure out a reproducible procedure that might reliably trigger it.

mouser · « **Reply #6 on:** January 23, 2013, 02:55 PM »

Actually there is one thing i could try.. I'll see if i can upload a test build for you.

IainB · « **Reply #7 on:** January 23, 2013, 03:40 PM »

Sure. Just point me at it please.

mouser · « **Reply #8 on:** January 24, 2013, 10:02 AM »

Can you try this replacement exe and let me know if the problem recurs when using it?
http://www.donationcoder.com/Software/Mouser/clipboardhelpandspell/downloads/alpha/ClipboardHelpAndSpell.zip

IainB · « **Reply #9 on:** January 24, 2013, 11:14 AM »

OK, it has installed as v2.17.01 (previous version was v2.16.2.0).
Will let you know if/when the problem recurs. Otherwise probably safe to assume that no news is good news.
Many thanks!

IainB · « **Reply #10 on:** February 08, 2013, 11:16 AM »

The symptoms have started to recur episodically.
"Re-establish clipboard chain" does not seem to fix it now (is that useful information?).
Changing to a different Layout does fix it.
Stopping and restarting CHS does fix it.
A system reboot did not prevent a new recurrence.

My laptop OS is Win7-64 Home Premium.
CHS is v2.17.01 (previous version was v2.16.2.0).

IainB · « **Reply #11 on:** March 05, 2013, 11:02 PM »

Just thought I'd mention that, though I have been hammering CHS quite a bit lately, I have not noticed these symptoms recurring.

IainB · « **Reply #12 on:** March 21, 2016, 08:40 PM »

2016-03-22: This has been recurring a lot lately, and I have figured out a workaround to it.
This error seems to have recurred episodically across two laptops, several version of CHS, and 4 versions of Windows operating systems:

Win7-64 HP,
Win8-64 PRO,
Win8.1-64 PRO,
Win10-64 PRO.

The fact that I seem to be the only one to have reported it probably indicates that no-one else noticed it as:

(a) they don't tend to need or make use of the CHS functionality in quite the same way as I do, and
(b) it is an episodic and obscure error, and
(c) one would not necessarily realise that something was missing unless one needed it precisely at that time that the error was occurring..

Example of the error:

[attachimg=#]

New information:
The workaround seems to force the Title field to reappear at the top of the Memo pane, and for all clips.

Repeatability:
I have been unable to determine the steps I need to take to cause the error, so, though I have a useful workaround to it that works every time, the error itself is not deliberately repeatable.

The correct description of the error:
The Title field disappears from the top of the Memo pane display.

Details of the error:

That field usually has something inserted in it by default - typically (say) the string "Note" (this is adjustable in settings). For example, I currently have it set to the string "Manual Note".
The Title field also can be selected for display as a column in the Grid pane display.
When the Title field disappears from the Memo pane for a clip, the Title field is still visible in the selected Grid row for that clip, and in all other rows for all clips displayed in the Grid pane.
Selecting any different clip row in the Grid pane brings up focus to that clip in the Memo pane, but still without displaying the Title field in the Memo pane. That is, once this error condition occurs, CHS is consistently not displaying the Title field in the Memo pane for any clip selected in the Grid that is brought up to focus in the Memo pane.

Impact of the error on my work:

When I mark ("tick") a clip as a Favourite, I invariably have to edit the Title field text in the Memo pane to something relevant to the clip contents - e.g., "Quote by so-and-so". This makes it more readily identifiable when scrolling, and more search-relevant and useful for "capturing" in Virtual Folders using SQL search terms.
However, when the error is occurring, the user is unable to edit the Title field in the Memo pane as that field is simply not there to edit, and CHS won't let the user edit the Title field for any clips displayed in the Grid pane.
This is a real PITA if it keeps happening when you have a lot of favourite edits like this to do.
The old workaround was to restart CHS and that seemed to fix it for a while - another PITA.

New workaround:

I found this workaround by experimentation.
If the error is occurring, then scroll up or down in the Grid pane to the nearest image clip.
Select the image clip.
Click on the Clip Text tab in the lower left corner of the image pane.
This consistently works - it seems to force the Title field to reappear at the top of the Memo pane, and for all clips.

______________________________________________________
Value the binary and unmeasurable qualities of Truth, Beauty and Goodness above all others.
"To have done the best things in the worst times and hoped them in the most calamitous."

______________________________________________________

mouser · « **Reply #13 on:** March 26, 2016, 02:00 AM »

How strange!

Quote

I have been unable to determine the steps I need to take to cause the error, so, though I have a useful workaround to it that works every time, the error itself is not deliberately repeatable.

yuck, i hate those.

But based on your description of the fix, i may be able to track down the problem. Looking into it now.

IainB · « **Reply #14 on:** March 27, 2016, 10:32 PM »

Quote from: mouser on March 26, 2016, 02:00 AM

...But based on your description of the fix, i may be able to track down the problem. Looking into it now.
__________________________

Many thanks!

I wrote above:

Quote from: IainB on March 21, 2016, 08:40 PM

The fact that I seem to be the only one to have reported it probably indicates that no-one else noticed it as:
(a) they don't tend to need or make use of the CHS functionality in quite the same way as I do, and
(b) it is an episodic and obscure error, and
(c) one would not necessarily realise that something was missing unless one needed it precisely at that time that the error was occurring.
__________________________

As regards (a) above, it is definitely the case that I am making more/greater use of CHS now than I was previously, and this has entailed a greatly increased frequency of use of the Title field for many clip records, in the manner described.
So the increasing frequency of use of the Title field coupled with the episodic nature of the error means that it is manifestly more likely that I will observe that the Title field is missing precisely at that time that the error is occurring.

My increasing frequency of use of the Title field is unlikely to reduce now as I have determined that CHS will be used as:

(i) a key strategic and primary data/knowledge capture store and
(ii) a secondary PIM (Personal Information Manager)

- for a majority of the information/knowledge that I gather and that may not need to be passed into my primary PIM, OneNote.
I am also managing the capture "detritus" - and that I have mentioned elsewhere - within CHS, through periodic manual inspection and housekeeping. Thus, whatever I retain in CHS is largely going to be flagged as "Favourite" and sorted into Virtual Folders (especially now that you have automated the SQL for easy VF search/filter - for which thankyou!).

I have InfoSelect as another secondary PIM, and I am wanting to largely "freeze" that AS-IS and migrate away from it over time.

So, as a CHS user I am becoming increasingly reliant on CHS. Hence my gratitude for your checking out this episodic and apparently relatively obscure error.

mouser · « **Reply #15 on:** March 28, 2016, 11:29 AM »

As you come to rely on CHS, I hope you treat your CHS data as you do any important data, and include it in your regular backup schedule -- both the current database and the versioned backup files that CHS makes automatically.

IainB · « **Reply #16 on:** March 28, 2016, 03:44 PM »

^^ Absolutely! I have regarded my CHS databases as critical backup for years now. I even duplicated them on alternative backup, JIC.
Bit paranoid really.

mouser · « **Reply #17 on:** May 14, 2016, 08:38 PM »

ok i can reproduce the problem so i know basically what's going wrong. now trying to fix it.

mouser · « **Reply #18 on:** May 14, 2016, 08:53 PM »

Ok i think i have it fixed in the next version.

They the beta 2.36 listed on this page:
http://www.donationcoder.com/forum/index.php?topic=1514

IainB · « **Reply #19 on:** July 21, 2016, 05:16 PM »

My apologies for no feedback. I have been a bit tied up over the last few months.
I had been experiencing this error again, and on checking this discussion thread just now, I noticed that I had not downloaded CHS v2.36.0 BETA - May 13, 2016 ...

Downloaded and installed it now.

IainB · « **Reply #20 on:** December 10, 2016, 02:24 PM »

2016-12-11 0317hrs: Update.
I have not observed this error happening since installing CHS v2.36.0 BETA - and that is despite my hammering CHS in terms of editing the Memo Title field - where I would have noticed if the problem had not gone away.
So, it's probably safe to call this FIXED now.

mouser · « **Reply #21 on:** December 16, 2016, 10:55 PM »

Quote

So, it's probably safe to call this FIXED now.

great.

thanks for the help testing.