Hello. I have an Alienware Aurora R4. I have had no troubles with it, I love it actually. However, this morning when I started my computer the Alienware Command Center would not run. There is an error with d3d9.dll, same error for the thermal controller when I run it alone. This software is essential to control the fans, vents and lights. I am in serious need of help.
I have tried:
Ran the .netFX repair tool from Microsoft
Tried to update DirectX
Tried compatibility mode with Windows 7 (I am running Windows 10)
Tried running all executables in the directory as admin
Ran DISM and system file checker
No errors were found with any of the tools I ran. I am at the end of my knowledge. What else can I do to troubleshoot? I cannot seem to find the dmp files to examine them, but I do have the event logs.
C:\Program Files\Alienware\Command Center\CommandCenter.exe
Alienware Aurora R4
MSI GTX 1080 TI
Windows 10 Pro 64bit with the creator's update.
Video drivers are current. I am not overclocked.