Shortcuts not working with external keyboard

[the-ninth]

I connect an external keyboard via a docking station to my notebook. With the notebook keyboard the shortcuts work, with the external keyboard they don't, instead the Windows Screenshot function is triggered.

I already tried to disable the "Use the Print screen key to open screen capture" option in Windows, but it did not help. Also I tried running ScreenShotCaptor as Administrator.

Any advice on how I can fix this?

[Ath]

We need a little more technical information, as currently, any reply is a stab in the dark:
- Make & model notebook?
- Windows version/build & update level?
- Make & model docking station?
- Make & model external keyboard?
- Any particular cable/wiring setup?

[the-ninth]

Sorry for the late response. It was an issue with the keyboard itself, I had to map the Print Screen key explicitly in the Logitech software, after that it also worked with ScreenShotCaptor. Not sure entirely why the key worked with the Windows screenshot function, but not with ScreenShotCaptor, but anyway, after mapping it all is good.