shortcut keys not working

[Hans_02]

I have installed Screenshot Captor and it automatically starts with windows. I want it to stay minimized, which is does. But the shortcut keys don't work. I have to make Screenshot Captor visible on the screen and navigate to Capture, grab selected region to be able to make a screenshot. How can I make the shortcuts working so that I can make a partial screenshot, just by typing Shift+PtrScr, even when the window of Screenshot Captor is not visible?

[Ath]

By default, what you want is how it normally works.
Are you running SSC using the Run as Administrator option? (Can be set at the shortcut, manually) or use a replacemant tool for UAC (as deployed in some corporate controled computers)

[Hans_02]

If I run ssc with full administrator rights, the behaviour is still the same. I can only capture something bij clicking on one of the menu items like 'Grab selected Region'. The shortcut 'Shift+PrtScr' does nothing. I have not used a replacement tool for UAC.

[Ath]

The first question was the other way around; Is your screenshotcaptor running with administrator rights by accident? In that way it can't intercept the hotkeys from your normal windows user-session.

[mouser]

Try customizing some of the hotkeys in SC -- do they work?
The most likely culprit is another program grabbing those hotkeys.  For example Microsoft's OneDrive application is the most notorious one for grabbing PrtScr key without warning.

[Hans_02]

if I rightclick on the icon of ssc and click more, I get the option 'run as administrator', so I think that I did not run it as administrator before.
None of the standard hotkeys function. If I customize some of the hotkeys, they do work. I can now capture a selected region with Ctrl + Q and the active window with Ctrl + W. Thank you for your help. This has solved my problem.

[um20150522]

I experienced the same symptoms until I edited the start link setting "run in" ("ausführen in") from the default value of "C:\Program Files (x86)\ScreenshotCaptor\" to %temp%.
I did not expect this, but it completely solved the issue, I can now use the original default shortcuts like [PrtScr] in Windows10.