Free helpdesk, customer service software

[JCott]

Hi all DonationCoders,

I'd like to introduce a real useful customer service software. It's a helpdesk, community (for your customers) and knowledge management system by Helprace
 
Some of the features:

1. Help Desk. Use our helpdesk interface or your own email to receive notifications and respond to users.

• Save time with canned responses
• Get tickets to the right people right away
• Custom rules, custom filters
• Just like regular email

2. Feedback Forums. Understand your users and build a better product. NOW.

• Let your users submit ideas without leaving your site
• Social media sign-in
• Directed questions, ideas, problems, praise
• Enable voting, commenting, sorting to prioritize
• Multiple forums (set them as private or public)

3. Knowledge Base. Reduce your support load & cut back on tickets.

• Show similar articles from your knowledge base & community as users type into search
• Suggested topics in sidebar
• Mark articles useful or not
• Domain mapping, rich text, images, videos, pdf & much more.

Links
helprace.com

Screenshot: