Bug - Wrong Description

[BillR]

This is the description for the IE9 window and tab ("Start new topic ..."; other tab is "Screenshot Captor - Software - Donation Coder") that I am writing in now resulting from Grab Active Window:

iexplore
11/15/2013 , 2:26:53 PM
https://citrixeast.aporter.com/Citrix/XenApp/auth/loggedout.aspx?          <=====  ?????
CTX_MessageType=INFORMATION&CTX_MessageKey=SessionExpired
Start new topic - DonationCoder.com - Windows Internet Explorer

But the only citrix tab open refers to a different window (different session?) which is minimized to the taskbar.

I don't have this problem if I open a new session (from "Start new topic ...") with two tabs (ixquick.com and duckduckgo.com):
iexplore
11/15/2013 , 2:40:43 PM
https://ixquick.com/
Ixquick Search Engine - Windows Internet Explorer

or new window (from ("Start ...") with two tabs:
iexplore
11/15/2013 , 2:41:27 PM
https://ixquick.com/
Ixquick Search Engine - Windows Internet Explorer

or new window from the citix window:
iexplore
11/15/2013 , 2:43:33 PM
https://www.google.com/
Google - Windows Internet Explorer

But the citrix window/tab itself (only tab!):
iexplore
11/15/2013 , 2:46:59 PM
https://ixquick.com/                                                      <===== ?????
Citrix XenApp - Logged Off - Windows Internet Explorer

[mouser]

I'm not sure I'm following exactly.. can you try explaining it a bit more -- i don't have much experience with Citrix though I know that there are SC users who use it.

[BillR]

"I'm not sure I'm following exactly."  
Sorry, I wrote the comment in a hurry.  The problem is that the description sometimes includes (as best I can tell) inaccurate information.  Citrix may be significant but for the purposes of illustration just consider it "Site 1" and Ixquick "Site 2" and DuckDuckGo "Site 3".  Sometimes the description combines Window A / Site 1 with Window B / Site 2.

In the last example the captured window has one tab only.  The last line is accurate (logged out of Citrix) but the line above appears to refer to a different window (and IIRC probably a different session) with a tab that is displaying Ixquick.

Similarly, in the first example, that window has exactly two tabs (Ixquick displayed, DDG not) but the screen capture description references Citrix (the only tab in a different window).

In both cases I used the active window button from the Quick Capture Bar.  Setup is Vista and IE9.

Is it possible that I pressed a different button and that affected the description?
Yes, this absolutely might be 100% user error!  I'm quite sure for one of the problem cases that I used the active window button: I consciously thought about the need to capture only the active window and that I wanted the window with one tab; I slowed down and double checked, even hovering over the (correct) button to read the tip.  I'm not nearly as sure about the other case.

Thanks for investigating this.  I will try to create a clean test case (but not until midweek) where I am very careful about which button I use, whether a new session or window, documenting order of actions, etc.  Now that I know how to capture SC itself (main window, anyway), I'll partially document it that way.

[mouser]

Sounds good, no worries.