Screenshot Problems (4.03) OS Win 7 64bit

[Bad Bank]

I am a new user to this program and I discovered a problem. (I'm not english, I hope I can explain it correctly.)

I can create a screenshot from windows desktop or any other open window like Firefox. But if I run a game (fullscreen) I only get a empty screenshot file. No matter if it's a old game or a newer one.

I tried to search the preferences but I found nothing. Everything I tried had no effect. I always get empty screenshots.
But maybe I don't understand some of the settings.

Can you give me a hint please?

[Bad Bank]

Found it. Oh my.

I didn't realize that I need to press "Alt PrintScreen" not only "PrintScreen".

But that's dangerous.I want to write a story in a game forum and I really hope I do not forget the ALT key if I want to make a quick screenshot during a combat.

[Ath]

I didn't realize that I need to press "Alt PrintScreen" not only "PrintScreen".

You can customize that on the SSC Preferences page called "HotKeys and Shortcuts"

[tomos]

Found it. Oh my.

I didn't realize that I need to press "Alt PrintScreen" not only "PrintScreen".

But that's dangerous.I want to write a story in a game forum and I really hope I do not forget the ALT key if I want to make a quick screenshot during a combat.

PrtScr *should* work - but might not with fullscreen games. As Ath says though, you can change hotkeys

[mouser]

Well changing hotkeys does't really seem to be the issue that's being raised here.

Actually this is interesting -- it sounds like what Bad Bank is saying is that for some reason the full-screen screenshot function is failing on full-screen games, but the ACTIVE WINDOW capture method, because it works slightly differently, is succeeding -- even though they are essentially capturing the same region of the monitor in this case.

There is some logic to this, since the active-window based capture uses as different Windows API function call.

So there are a few things to think about:

• 1. Just remember that for (some?) full screen games you should try alt+prtscr to do an active window capture -- and perhaps we should make that info more widely known for others that have same issue (may depend on the OS or the graphics card or game).
• 2. Maybe i'll look at adding an option to automatically use the window-capture API when user tries to capture the screen and a full-screen application is running.