psr.exe = Problem Steps Recorder (for Win 7)

[Curt]

gizmo has an important information for users of a Win 7 with problems:

C:\Windows\System32\psr.exe

How to Use a Little-Known Tool for Getting Help with Windows 7 Problems

Updated 31. May 2012 - 21:00 by v.laurie

Anybody who has been faced with a misbehaving computer and wanted to describe the problem to someone who was located elsewhere knows this isn’t always easy. Windows is complicated and words can be inadequate. The old saying that a picture is worth a thousand words is apt and Windows 7 has a little-known tool to make pictures of your system in action.

The tool is called Problem Steps Recorder (PSR). This tool lets you capture screenshots of the steps that lead to a problem so that someone can review your actions and possibly suggest a solution.

read more: http://www.techsupportalert.com/content/how-use-little-known-tool-getting-help-windows-7-problems.htm

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Edit:
Maybe also read http://www.donationcoder.com/forum/index.php?topic=22289.msg200300#msg200300

[Renegade]

Hmmm... Looks very interesting.

Edit:

Produces a nice MHT file with screenshots and pretty good info. Here's a screenshot:

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Didn't even know that was there...

[barney]

It has been beneficial a couple of times in my arena.

[barney]

Addendum:  it also has popped up a few times when Win7 saw something amiss that I didn't.  So there's some intelligence somewhere in the system.