I've been a big user of e-books even before the current craze, starting back on my first windows phone many moons ago.
I've never complained about their need to use DRM. I even purchased my library of books multiple times. First in .lit format for the Microsoft Reader. Then in Mobipocket format, then Ereader format. I've begun to use epub when ever possible, but since Fictionwise was bought by Barnes & Noble, decided on B&N as my next platform.
I bought a Nook Color for my daughter for Christmas. Other than buying books for her, that might be my last Barnes and Noble purchase. And I might foot the bill (if she'll go for it) to get her a Kindle, if it's not similarly limited. Let's start with a story.
I bought an iPad instead of a proprietary reader for myself- because I saw how the market was fracturing. Since the iPad can use multiple stores as they all write an iOS client, and it had Stanza, which read all of my old books from Fictionwise (encrypted or not), I thought it was a good choice.
Barnes & Noble has updated their reader multiple times.
First, it removed Fictionwise support, so I couldn't use my Fictionwise library, even though Fictionwise still proudly proclaims itself 'A Barnes & Noble Company'. Thankfully I backed up the eReader, so I still have it... but still... and they won't answer questions about it, or it's fate.
The next updates *each* required that you re-download your whole library. Even though inconvenient, it wasn't bad until the last one.
Barnes & Noble requires that you keep a credit card on the account. I have a CC that I maintain to keep my credit active. I don't actually use it much, and it has a low limit. I had to use it unexpectedly, so it was at this limit- I was going to pay it off before the next cycle, but that was a ways off, so I put it off.
The new update required that I re-download my library. First, I wasn't at a place where I had signal, so I couldn't re-download when I wanted to read. Then when I was somewhere that I could... I couldn't.
About the same time, I bought my daughter a gift of a couple of books. She couldn't download her books either.
I called their Customer (no-)Service. The first point of disconnect- the problem worked previously, and the CS rep wanted me to do something totally unnecessary, rather than looking elsewhere (install IE). When I refused to because I knew it wasn't a browser issue, he became non-helpful.
The actual problem, that another CS rep helped me understand, was that though this was a gift (to an 11-year old daughter to make it worse), it still required a working credit card. In my case, it was the same problem- it required a working credit card.
In the end, there was no way until it was under the limit that either of us could download any book... even if a) we used a gift card to pay, b) we were gifted a book, c) we were getting a free book, or d) we were downloading a book we already owned.
There is something seriously wrong with this.
I'm going to try Kindle to see if it has the same limitations. It already has a leg up on Barnes & Noble because you can sideload to your library by e-mail. Hopefully this CC BS doesn't exist either. Because if I buy something and I can't access it because of your BS limitations when I want to access it, even though your service is still going- that's the deal breaker for me.
I've never complained about their need to use DRM. I even purchased my library of books multiple times. First in .lit format for the Microsoft Reader. Then in Mobipocket format, then Ereader format. I've begun to use epub when ever possible, but since Fictionwise was bought by Barnes & Noble, decided on B&N as my next platform.
I bought a Nook Color for my daughter for Christmas. Other than buying books for her, that might be my last Barnes and Noble purchase. And I might foot the bill (if she'll go for it) to get her a Kindle, if it's not similarly limited. Let's start with a story.
I bought an iPad instead of a proprietary reader for myself- because I saw how the market was fracturing. Since the iPad can use multiple stores as they all write an iOS client, and it had Stanza, which read all of my old books from Fictionwise (encrypted or not), I thought it was a good choice.
Barnes & Noble has updated their reader multiple times.
First, it removed Fictionwise support, so I couldn't use my Fictionwise library, even though Fictionwise still proudly proclaims itself 'A Barnes & Noble Company'. Thankfully I backed up the eReader, so I still have it... but still... and they won't answer questions about it, or it's fate.
The next updates *each* required that you re-download your whole library. Even though inconvenient, it wasn't bad until the last one.
Barnes & Noble requires that you keep a credit card on the account. I have a CC that I maintain to keep my credit active. I don't actually use it much, and it has a low limit. I had to use it unexpectedly, so it was at this limit- I was going to pay it off before the next cycle, but that was a ways off, so I put it off.
The new update required that I re-download my library. First, I wasn't at a place where I had signal, so I couldn't re-download when I wanted to read. Then when I was somewhere that I could... I couldn't.
About the same time, I bought my daughter a gift of a couple of books. She couldn't download her books either.
I called their Customer (no-)Service. The first point of disconnect- the problem worked previously, and the CS rep wanted me to do something totally unnecessary, rather than looking elsewhere (install IE). When I refused to because I knew it wasn't a browser issue, he became non-helpful.
The actual problem, that another CS rep helped me understand, was that though this was a gift (to an 11-year old daughter to make it worse), it still required a working credit card. In my case, it was the same problem- it required a working credit card.
In the end, there was no way until it was under the limit that either of us could download any book... even if a) we used a gift card to pay, b) we were gifted a book, c) we were getting a free book, or d) we were downloading a book we already owned.
There is something seriously wrong with this.
I'm going to try Kindle to see if it has the same limitations. It already has a leg up on Barnes & Noble because you can sideload to your library by e-mail. Hopefully this CC BS doesn't exist either. Because if I buy something and I can't access it because of your BS limitations when I want to access it, even though your service is still going- that's the deal breaker for me.













