<rant>Got interested in a BDJ offer for CodeLobster (CL) for PHP. I've looked at it in the past, but could never see my way clear to the outlay for what I could see from the free version. However, it seems as though I just dropped ~%50 for the free version - with a 30-day time limit!
Got the registration code, downloaded the latest version, installed. Nothing abnormal - so far!
Entered the appropriate registration information as it was sent to me. CL said all was good, that I should reboot for the software to recognize the registration: I did, it didn't. Tried this several times - Einsteinians, belay comment. Made a comment to the BDJ on the problem. 'Twas 'splained to me that I must do it properly. I had.
Then I contacted CL directly. Same response. I had clearly stated the steps I took, step by step, quoting the source(s) of the registration code I was using. First response, don't use the free registration code. Second response - none!
Somehow, I have trouble putting trust in software when the so-called help facility responds in such a fashion. Maybe it's just me, but if their help facility is that unresponsive - and apparently unable to read a fairly simple email - how much trust can I put into the product?</rant>
(edit for notification)
Got the registration code, downloaded the latest version, installed. Nothing abnormal - so far!
Entered the appropriate registration information as it was sent to me. CL said all was good, that I should reboot for the software to recognize the registration: I did, it didn't. Tried this several times - Einsteinians, belay comment. Made a comment to the BDJ on the problem. 'Twas 'splained to me that I must do it properly. I had.
Then I contacted CL directly. Same response. I had clearly stated the steps I took, step by step, quoting the source(s) of the registration code I was using. First response, don't use the free registration code. Second response - none!
Somehow, I have trouble putting trust in software when the so-called help facility responds in such a fashion. Maybe it's just me, but if their help facility is that unresponsive - and apparently unable to read a fairly simple email - how much trust can I put into the product?</rant>
(edit for notification)