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The solution was obvious: donate. Iztok was very nice about the whole thing; he created a fix for me and sent me an exclusive preview build so I could test it. In fact, he even refused to tell me how much money he wanted for his time -- he said it was a donation and should be completely voluntary.
Once I had a working fix, I donated a sum that seemed like a reasonable exchange for the personal support I had received. Now, there is a new feature in WriteMonkey (forced default encoding).
The point here is that I am quite sure I would not have gotten the same personal treatment from a large company, and while Iztok never insisted on any form of payment, I think paying for what you get makes a huge difference for both sides.
So, the next time some problem with a freeware product is driving you crazy, try writing the developer, and consider donating for their time. The results can be quite satisfying.
from Download Squad