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GemX - missing in action

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Darwin:
Yes - this is a point I have made repeatedly via each of the avenues for communication available to us: at least post something on the homepage letting existing and prospective customers know how things sit. I *REALLY* didn't want it to come to this. As you say, though, time to move on.

zak11000:
Don't really agree with the comment above that the problem was that people were too negative on the GemX forum. Its not our job to massage their ego's. But I do agree that they took the criticism personally. When they set up the forum, I think they were expecting for it to be a constant source of affirmation, but it wasn't - people were posting the problems they were having when using the software and they took the criticism personally.

They are selling a product and charging money for it. They are supposed to be mature adults running a profesional company that has responsiblities towards their customers, not children looking for praise.

My opinion is that the GemX team or whoever is behind the software is good at programming but has a lot of issues to deal with in the real world. Their behaviour on the forums was always strange - in a sense we were baby-sitting them, making sure they don't get insulted.

Its common courtesy to let people know whats going on - especially people that have paid money to buy a product. If you keep people in limbo, and they have done this so many times, you are basically manipulating them to get attention. How many times have they dissapeared from the forum for days.

My personal opinion is that they will resurface after a few weeks/months (once the attention from their dissapearance starts to lessen and people start to move on) with some more updates, etc.. and an explanation why they dissapeared. They have obviously done this in the past. Its just pure emotional immaturity... They are getting attention now with everyone wondering what's going on. But that's not going to last forever and when it starts to run out - they will resurface as if its normal that they dissapeared leaving everyone to wonder what's going on. You are not dealing with adults here in an emotional sense. Also explains why they never finished what they started and had no real interest in fixing old bugs and instead kept adding new modules noone really asked for. Its not a real company - its a person(s) with a fragile ego that has one talent - programming and an overwhelming need for attention and reassurance.

As the software now seems to be abandonware - maybe someone should post the latest 3.097 version somewhere...

Amature Psychologist

doublewitt:
Don't really agree with the comment above that the problem was that people were too negative on the GemX forum. Its not our job to massage their ego's. But I do agree that they took the criticism personally. They are selling a product and charging money for it. They are supposed to be mature adults running a profesional company that has responsiblities towards their customers, not children looking for praise.-zak11000 (October 05, 2007, 08:26 AM)
--- End quote ---

I didn't make the statement to make people feel like they've done something wrong but rather as an indication of how they (GemX) perceived things. I think everybody likes to receive comments about a job well done though - it's only normal!

Josh:
Yes, but does that mean they should disappear like they have due to the number of bad comments? It seems to me they took on more than they could chew. Instead of focusing on core functionality, they kept expanding and adding new things to the program. While this is a good approach in one aspect, its a poor one in the fact that they neglected several major pieces of functionality which should have been fixed (Reminder bug anyone?). As I've said before, if they cant handle the heat of the software world, they shouldn't be baking a product like Do-O.

zak11000:
I know - it was evident to me as well that that they were taking everything personally. That is why occasionally I pasted "glowing comments" on their forum. I know that all people enjoy praise - its only human. But you don't exclusively rely on other people for it. Have some healthy self-belief instead.

Lets face it - if you want to run a professional business and charge money for a product - you behave in a professional way because you have taken on a responsibility towards the customers (otherwise you get into a situation where people migrate to another forum to post their frustrations about you and ask for their money back...). Isn't it strange - that do-organizer which is better than other PIMs gets so few downloads compared to them. They are incompetent at everything except programming.

If you are after praise and affirmation - post the software as freeware.

If you are trying to run a profesional company and make money, then grow-up!

You'll see - they will be back and nothing will really change and the dissapearing act will keep on happening. They will keep coming up with new modules without fixing the old ones.

This is why they are keeping their website running and still selling the product. You are not dealing with a real company here but with immature people.

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