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Any Ideas whats causing the Kernelbase.dll error?

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nite_monkey:
I just installed the sims 4 create a sim demo, and every time I try to open it, it pops up with window's cryptic, unhelpful error messages.

Problem Event Name:   APPCRASH
  Application Name:   TS4CAS.exe
  Application Version:   1.0.233.190
  Application Timestamp:   02003040
  Fault Module Name:   KERNELBASE.dll
  Fault Module Version:   6.3.9600.17055
  Fault Module Timestamp:   532943a3
  Exception Code:   c0000005
  Exception Offset:   00012b82
  OS Version:   6.3.9600.2.0.0.256.48
  Locale ID:   1033
  Additional Information 1:   5861
  Additional Information 2:   5861822e1919d7c014bbb064c64908b2
  Additional Information 3:   d1d9
  Additional Information 4:   d1d94a13d3609d6b740644c12508f581

--- End quote ---

Does any of that make sense to anyone? I did a little research before posting here, and a few others have this issue too. One suggested uninstalling, and then reinstalling it, which did nothing for me.
Someone also suggested that it might be due to a corrupt user profile, so I created a brand new local admin profile, and had the same issue with that profile.

I'm running windows 8.1 pro x64. My computer also more than meets the system requirements for the demo. I'd really like to get this problem fixed, because I already pre-ordered the sims 4 several months ago, and I don't want to have the same thing happen to it.

edit: just looked in the event viewer.
Faulting application name: TS4CAS.exe, version: 1.0.233.190, time stamp: 0x02003040
Faulting module name: KERNELBASE.dll, version: 6.3.9600.17055, time stamp: 0x532943a3
Exception code: 0xc0000005
Fault offset: 0x00012b82
Faulting process id: 0x1cac
Faulting application start time: 0x01cfb33e9604ffbd
Faulting application path: C:\Program Files (x86)\Origin Games\The Sims 4 Create A Sim Demo\Game\Bin\TS4CAS.exe
Faulting module path: C:\Windows\SYSTEM32\KERNELBASE.dll
Report Id: d5bc457b-1f31-11e4-825c-e06995eb7d97
Faulting package full name:
Faulting package-relative application ID:
--- End quote ---

Cuffy:
I'm running the same OS.
My kernelbase.dll is dated 3/19/2014 with a byte count 1087kb if that helps.
 :huh:

nite_monkey:
well thats just strange. Is there anyway I can get a new one? (the install disk maybe?) the one in the system32 folder is 1.06MB

Stoic Joker:
1,087 / 1024 = 1.0615234375

nite_monkey:
1,087 / 1024 = 1.0615234375


-Stoic Joker (August 08, 2014, 03:59 PM)
--- End quote ---
I'm terrible with filesizes, so sue me, lol.

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