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Screenshot Captor - Blank Capture Problem Solved - Caused by Avast plugin

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rembrant:
On dear I think I give up! I did as you suggested including reinstalling SC, though I tried before reinstalling. Still same. Even turning off the Avast Shields fails to make it work as it did much earlier in this discussion.

Addendum: I use Trusteer Rapport banking software as required by some banks. Turning that off in Firefox makes SC work. Turning it back on and it still works, but restart FF & SC stops. If I go to IE8 (Rapport is showing there) SC works. Still seems to be a FF Avast plugin issue.

cmpm:
eh!?, yeah....another security software, Trusteer Rapport


https://krebsonsecurity.com/2010/04/a-closer-look-at-rapport-from-trusteer/

Some of today’s nastiest data-stealing malware works by hijacking these Windows APIs. For example, keyloggers simply hijack or ‘hook’ the Windows API that handles the transmission of data from user interfaces, such as the keyboard and mouse. A more advanced type of malware – known as a ‘form grabber’ – hijacks the ‘WinInet‘ API – which sets up the SSL (think https://) transaction between the user’s browser and the encrypted Web site. By hijacking this API, a form grabber can rip out usernames and passwords even when the user is submitting them into a site that encrypts the data during transmission because it grabs that information at the lower level of the operating system, before it is encrypted.

Trusteer’s software examines these and other vital Windows APIs to see if any other process is trying to intercept sensitive data. It then blocks those that do.
--- End quote ---

treating it like other security software should reveal a way to exclude or allow

for that I suggest contacting Trusteer Rapport

not that Trusteer Rapport is a bad program, but in the interest of your security, I would not have you display on a public forum it's workings, or you working with it

cmpm:
the more I look at this Trusteer Rapport deal, from what I've read, it's had problems with Firefox, but not other browsers, and problems in general which may be normal

and it would think SC is a security risk for taking screen shots of user names and passwords

https://www.bankofamerica.com/privacy/online-mobile-banking-privacy/trusteer-rapport.go

cmpm:
Addendum: I use Trusteer Rapport banking software as required by some banks. Turning that off in Firefox makes SC work. Turning it back on and it still works, but restart FF & SC stops. If I go to IE8 (Rapport is showing there) SC works. Still seems to be a FF Avast plugin issue.
-rembrant (July 20, 2013, 06:01 PM)
--- End quote ---

no, it's not required by any bank i know of
i checked a few banks that offered this and TOS, all optional
i think it's a good protection layer
which makes me wonder about the direction this thread could have taken from reply 13
maybe not, just wondering

cmpm:
ok found one that requires it-

Our free Trusteer Rapport software—required for BB&T CashManager OnLine® users—keeps your transactions and login credentials secure
--- End quote ---

http://www.bbt.com/bbtdotcom/business/online-services/online-banking/trusteer-rapport-online-fraud-protection-software.page

my bad, just cautious i guess...

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