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Big corps and how difficult they make it to help their customers

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Innuendo:
This is Cisco we're talking about here. They don't have a general "call us if you have any problems" tech support line. If your equipment has a valid support contract then you have the methods made available to you as to how to obtain support.

If you don't have a support contract you're SOL.

Shades:
Bean-counters rule the world nowadays. And those people think that (on-line) customer support is an expenditure without (directly) identifying returns and the more support you give the more it costs.

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