Main Area and Open Discussion > Living Room

Apple to support reps: "Do not attempt to remove malware"

(1/1)

Josh:


Apple is actively conducting an internal investigation into the Mac Defender malware attack I wrote about yesterday (here and here). An internal document with a Last Modified date of Monday, May 16, 2011 notes that this is an “Issue/Investigation In Progress.”

The document (shown below) provides specific instructions for support personnel to follow when dealing with a customer who has called AppleCare to request help with this specific attack.

--- End quote ---

Source

Renegade:
The internal letter:

Apple to support reps: "Do not attempt to remove malware"

They're so helpful! :P

Stoic Joker:
Wow! Deny everything to the bitter end. That's cold...

@Josh - Love the new Apple logo!  :Thmbsup:

Navigation

[0] Message Index