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Complaint: Softwrap (nasty eula)

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Softwrap:
I really don't want to get into a debate about this as everyone is entitled to their opinion and I am sure that no matter what I would say it is not going to change yours.

I will add though that we haven't found in any case that adding our DRM to a publisher's software has reduced their sales so the DRM isn't losing any business. Those that generally pirate will continue to do so or find something else to pirate. Where our DRM helps is for casual piracy where people purchase a legit copy and pass it onto friends, family or work colleagues. Here we find that it does help increase sales.

We don't force our clients to use our DRM and they are free contractually to stop using us if they are not happy with the solution so no-one is trapped into anything. We offer a service which publishers are happy with and one that their customers are happy with.

There are always some who will complain no matter what. There are always some that will experience a technical issue whether there is DRM or not and they will complain. It's the nature of many people to vocalize the negatives and far rarer to vocalize the positives.

In any case - if you choose not to use any DRM protected software it is your choice to make but maybe some positive experiences will someday change your mind.

scancode:
There are hackers trying to crack all DRM solutions almost everyday so essentially far more work being done to undo it than to ensure it is secure.
-Softwrap (September 21, 2009, 08:07 AM)
--- End quote ---
Yeah, crack a protector ONCE and you can crack most apps "protected" with it easily.

We just have to do our best to curb the amount of piracy and also ensure the software remains user friendly.
-Softwrap (September 21, 2009, 08:07 AM)
--- End quote ---

Hardcore DRM != User friendly

Those that pirate software will not get regular free upgrades or software support for those versions.
-Softwrap (September 21, 2009, 08:07 AM)
--- End quote ---

That's up to the programmer/publisher, nothing to do with Softwrap.

There is also a large amount of pirated software that are also used to spread viruses so I would be a little careful when surfing for illegal software.
-Softwrap (September 21, 2009, 08:07 AM)
--- End quote ---

YAY! Fear! Have you heard of scene releases?

plus what app said  :Thmbsup:.

-- added later --

There are always some who will complain no matter what. There are always some that will experience a technical issue whether there is DRM or not and they will complain. It's the nature of many people to vocalize the negatives and far rarer to vocalize the positives.
-Softwrap (September 21, 2009, 08:45 AM)
--- End quote ---

The problem here isn't a technical issue. It's simply about how the EULA states you will only recover your activation ONCE.

In any case - if you choose not to use any DRM protected software it is your choice to make but maybe some positive experiences will someday change your mind.
-Softwrap (September 21, 2009, 08:45 AM)
--- End quote ---

Hmm... Let's see... positive experiences with DRM.
mIRC
(Serial #+Online Activation)EULA Notes: No limits on number of reinstalls.
Legit way: Click on register, pay, enter key, never hear from it again. I formatted a couple times, reinstalled with my key and it still validates.
Pirate way: find a working server-patch and keygen combo, generate a key, patch mirc exe, enter key, registered. Repeat with each new version.
XP Home
(CD-Key + MPA + WGA)EULA Notes: No limits on number of reinstalls.
Legit way: Enter key, click activate online, magic ensues. After three formats in a short period, call toll free, ask for activation code, enter it, done.
Pirate way: Enter pirated key, find an activation crack, install it, hope it works, find an anti-wga crack, repeat with each WGA update.
Breakaway Live
(WinLicense + Online Activation + Hidden checks)EULA Notes: No limits on number of reinstalls. (Do you see a trend here?)
Legit way: Click validate, enter key, never be bugged again.
Pirate way: Find a working crack, repeat with each update. (BTW, I've been unable to find a 100% working crack)
Audiosurf
(Steam)EULA Notes: No limits on number of reinstalls. (Do you see a trend here?)
Legit way: Click purchase, click install, download and play.
Pirate way: Find an old beta version. Install a fake activation server. Modify your hosts file. Play.

lotusrootstarch:
Ya what's the big deal here.. strong DRMs do work and will deeply affect a company's bottom line. There's never an insufficient supply of users/whiners who don't give a damn of revenue of the software company or what the hell fair use is about in the eula -- if they can get away with it (be it piracy, abuse or whatever), there's simply no reason not to. Statistically speaking, "honesty, willingness to support developers..." all these factors are directly dependent on how well you implement DRM, that's just it, i don't care how ppl *claim* otherwise.

Take Blizzard's Starcraft II, irrc there're literally hundreds of thousands of signatured whiners out there already (and growing) against it DRM policies, but guess what Blizzard is in a perfect position now to boost sales thru strong DRM, not piratable/abusable weaklings like Starcraft I.

I don't know what softwrap makes, but I bet if there were an easy alternative to Softwrap's stuff in question there probably wouldn't be such a debate in the first place -- end-users would just walk away because of the "annoyance". Looks like Softwrap is in a position to implement strong DRM w/o noticeably losing sales, why not protecting assets with strong DRM?

There's no such a thing as unreasonable drm eula agreement coz nobody points a gun at the end user to decide whether to agree to it or not.

scancode:
I don't know what softwrap makes, but I bet if there were an easy alternative to Softwrap's stuff in question there probably wouldn't be such a debate in the first place -- end-users would just walk away because of the "annoyance". Looks like Softwrap is in a position to implement strong DRM w/o noticeably losing sales, why not protecting assets with strong DRM?
-lotusrootstarch (September 21, 2009, 10:00 AM)
--- End quote ---

Then do your research. Softwrap makes a crappy DRM system used by software publishers that don't know any bettter.

I find the fact that _this_ is your first post slightly amusing.
Oh well...

lotusrootstarch:
heh, i'm not getting myself into this "first post" insinuation. I'm just saying the fact that you disagree with something does not mean the author/eula is "nasty". I think as someone like you who likely knows a fair bit about intricate issues like DRM *should* be mentally above and beyond this. No offense.

Have a nice day :)

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