Main Area and Open Discussion > General Software Discussion
Is it time to start a new AntiVirus/Internet Security Suite review thread?
tomos:
A reservation about Avira (AntiVir) is that they seem to have very poor support for non-corporate paying customers ..
This seems to be par for the course in Germany, cant understand why considering their good reputation for tech - maybe they think something doesnt need support if it's well crafted/made ;D
It's called the"Service Wüste" here - the service desert ...
e.g. see http://forum.avira.com/wbb/index.php?page=Thread&threadID=78157
city_zen:
e.g. see http://forum.avira.com/wbb/index.php?page=Thread&threadID=78157
-tomos (December 01, 2008, 06:12 AM)
--- End quote ---
:o :( >:(
That was awful! Easily one of the worst customer support cases I've ever seen. I can hardly believe Avira is that bad with regards to support for home users, but the evidence is there. Thanks for posting it, tomos
Make that -1 for Avira
J-Mac:
NOD32 v3 on every computer I own - and I'll be keeping it. It just works for me. Granted I don’t often get threats - hopefully I am avoiding the more threatening sites - but every now and then NOD32 pops up and grabs something. I figure that if it has done the job for me for so long, I'm OK with it.
:)
Jim
Carol Haynes:
Well I was considering moving to a paid subscription to Avira Premium but that won't be happening now - and I won't be recommending them to any clients in the future. It is fair enough to offer forum support to users of free software but a paid subscription should receive at least email support.
tomos:
e.g. see http://forum.avira.com/wbb/index.php?page=Thread&threadID=78157
-tomos (December 01, 2008, 06:12 AM)
--- End quote ---
:o :( >:(
That was awful! Easily one of the worst customer support cases I've ever seen. I can hardly believe Avira is that bad with regards to support for home users, but the evidence is there. Thanks for posting it, tomos
Make that -1 for Avira
-city_zen (December 01, 2008, 09:45 AM)
--- End quote ---
unfortunately
they dont seem to have a number in US/Rest of the world and they offer numbers in Germany/Aus/Switzeland @ €1.99 a mimnute and email support is only "for the customers of our business products (AntiVir ProfessionalEdition)"
not sure but the guy had a paid up version, got a refund - I'm just after buying the "Premium" version
Looking at their site again - they dont make this clear but after digging a bit, I found the "Pro" version for desktop is €36 as opposed to €20 that I paid for "Premium"..
so that's why they were so cheap - I'd prefer if they were up front about it as well
Edit/ more readable hopefully ;-)
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