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Easy remote access to my home pc?
f0dder:
If she has XP Pro, then what Josh said. It's pretty easy to use, and it's the remoting solution that has the best performance. Even UltraVNC with it's GDI mirror driver can't keep up. You do need a user on the box that has a password (you can't connect with empty passwords, that'd be insane) and the logged-on user will be disconnected (although iirc there might be a way around this).
mwb1100:
Using RDP/Remote Assistance often runs into a problem that Crossloop and logmein solve - NAT routers. I know that Remote Assistance can work around NAT routers to a certain degree, but it has real problems if both ends have a router between them and the Internet.
I like LogMeIn fine for remote access to my machine, but the free version doesn't work too well for assisting someone else (at least the last time I tried it).
I have not tried Crossloop.
I have used Fog Creek Copilot (https://www.copilot.com/) to provide assistance for some relatives and it worked nicely except that it does not support dual monitor systems very well. Copilot is free on the weekends or $5 for a 24 hour 'ticket' through the week. The other nice thing about Copilot is that the person you're assisting doesn't need to be computer savvy - a link gets sent in email (or the URL and/or connection code can be read over the phone if email's not working) and everything else pretty much just works with maybe a few clicks on a 'yes' button in a dialog.
I think that Copilot is built upon VNC, but I'm not sure.
Armando:
LogMeIn works perfectly. I just helped my mom last week. She had nothing to do. Only fired up her computer and made sure that the logmein tray app was on.
wr975:
> Up her in New England/NY CrossLoop is very fast and responsive.
I guess LogMeIn spoilt me. I've never seen a fast CrossLoops session. :-\ Especially with slow upload speeds Crossloop is almost unuseable. At least that's my impression. (I'm living in Austria. My sister in law in Ireland. She has a terrible slow upload. Using Crossloops it took ages to get LogMeIn installed. Once I could access the computer via LogMeIn + switched to grayscale mode everything was fine.)
With good uploads Crossloops is useable, but I still install LogMeIn. It's very easy to lose connection in Crossloops (just log off or restart) and then I can't connect at my own.
>I like LogMeIn fine for remote access to my machine, but the free version doesn't work too well for assisting someone else (at least the last time I tried it).
A drawback of the free version is, it's not that easy to install on remote computers. Using the $$$ pro version I could send just an e-mail. User clicks a link and voila, I have remote access. That's why I use Crossloops to install LogMeIn.
Darwin:
This is a great thread... However, anyone know of a way to access a G5 iMac from a Windows based machine? All this talk of helping dear old mum with her computer has me thinking about my mum and dad... Being able to troubleshoot issues remotely would be a lot more convenient for them and for me than having to wait until I can get across town to sit in front of their computer.
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