Main Area and Open Discussion > General Software Discussion
Lazyweb: Your recommendation for a FOSS trouble ticket system, please.
Charley Maldonado:
In our company we are happy with Help Desk Authority
It's great for ticket tracking and includes asset management and an integrated knowledgebase like you were looking for.
Hope this helps!
40hz:
gothic (server admin of donationcoder) likes Redmine and wrote about it here:
https://www.donationcoder.com/forum/index.php?topic=14117.0
it's sort of a combo bugtracking, wiki, ticket system. however i think it's more focused to groups using it internally with registered users, rather than having lots of anonymous people submitting tickets.
-mouser (February 23, 2009, 07:48 PM)
--- End quote ---
Redmine can be a bit of a bear to set up.
One of the easiest ways to do it is to download a (free) preconfigured 'stack' from Bitnami.
Link: http://bitnami.org/stack/redmine?utm_medium=email&utm_source=Campaign+Monitor&utm_content=510354368&utm_campaign=BitNami+News+-+May+2009+_+hdtjut&utm_term=BitNami+Redmine+Stack
Check out their other stacks while you're there. Excellent tools. :Thmbsup:
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