"i think that's a really important point.
for most programs having a support forum is a nice bonus but not super important.  for security software its *really* important because they will provide a place where people can discuss possible security risks and weaknesses, which otherwise would go unfixed"

That is why I started using Outpost.  Their forum which is run by the users of Outpost and not Agnitum is superb. 

I never used it because of everything I have heard.  When I finally did try to purchased I had problems.  Turned out it was me.  Sometime I must have denied one of it's cookies.  After I figured that out it worked fine.