If you say your going to find something out for them...and they really want to know the answer...why not just find out? Seems perfectly logical to me!
-Stephen66515
Amen. I never really considered myself a very good salesman, though I did my time in that gig, and when I told someone I would find something out, I ALWAYS followed up. The reason was I was curious to know the answer in case the question ever came up again. After that, contacting them again was the easy part. That is why I have always assumed if they don't follow-up with me, they really don't care about my business.
The problem is getting worse, too. This year alone I can point to two specific circumstances where I kept getting the "I will call you xxxx" and never get the call. These are not little commissions either. In one case, the guy said he is always so busy he sometimes forgets; so at least that one was understandable - once. However, in both cases I have ALWAYS had to initiate the call. Unfortunately both were under contract, so I couldn't JUST backout. One was for a roof repair and the other is to sell the same house. The roof repair was an insurance claim that was very slow to respond and even slower to call back. The insurance claim named them the contractor, however, and it was more difficult to try to change that then to just deal with the issue. Hey, they spec'd the job, if there was more damage because they didn't bother to call/fix it, then they get to eat the additional costs. The realtor will NOT be getting his commission though! He may have the best record for sales in the area, but I just got foreclosed on (it was a rental since it couldn't sell anyway - no real loss, other than a few years worth of payments). Moreover, his record will definitely show a blemish if anyone bothers to contact me about it. Then again, no one really looks at that either...these companies never really make them public, and the salesmen definitely won't!