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General Software Discussion / Re: GemX - missing in action
« on: October 12, 2007, 10:16 PM »
How can you not have enough man-hours for 20-30 minutes per day?
The reality is that the real reasons are disguised...

I think so too: emails and posts didn't seem to be from Peter Brooks himself - it really showed...

37
General Software Discussion / Re: GemX - missing in action
« on: October 12, 2007, 06:30 PM »
From my experience, there was maybe 5-6 NEW bug reports a day. This is not very many new posts. I really believe what has been pointed out here. The team simply couldn't take the amount of criticism they were receiving and decided to close the forums.

Well, the forum was rather slow-paced, in general. There's no reason why they couldn't have put 20 minutes/day to offer valuable input. Certainly anything from 20 - 30 minutes doesn't ruin your day's schedule, especially if you are using do-Organizer! Applying a "minimal" and consistent attention like that would have been sufficient. The idea is to be constant.

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General Software Discussion / Re: GemX - missing in action
« on: October 11, 2007, 03:26 PM »
They waited ALL THAT TIME before making an announcement...!!! (2 months) They tortured their clients with no "active" concern. Now that's a poor show of professionalism. Not only that, in early August, they said that in 2 weeks we would see version 3.1. It's now 2 months and no show for the update. They could have helped in compensating with an announcement for an available update at the same time. That would have made a difference... They are so unthoughtful. They recuperated so many man-hours as they said over the past 2 months and no update... they really have no class at all...

It seems that they don't have the man-hours for support services either.

39
General Software Discussion / Re: GemX - missing in action
« on: October 10, 2007, 05:17 PM »
In general, a forum is like the life-line for a product and it's development. It's a vital resource for users and it's also criterion for purchasing software. Most people avoid software companies who have no forum and almost no means of communication. eMAIL alone just won't do...

Removing the links looks like a suicide move to me...
There isn't much sense to that. How many software companies pull stunts like that...??!! the fact that they alone do it, brings a greater spotlight on them and the consequences will certainly be negative. It's really a strange affair...

40
General Software Discussion / Re: GemX - missing in action
« on: October 06, 2007, 05:32 PM »
OK, I just discovered it on the forum. It's scheduled for the 15th of October.
Thanks

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